Jacqueline Thompson Email & Phone Number

High Point--Winston-Salem--High Point Area

On the Trestle team, I respond to email queries for assistance with questions regarding data distribution services including:IDX Connections, contracts, value mapping, data queries, and transfers. Often telephone and Zoom responses are needed for clarity and follow-up.• A connections report - generated monthly is created and distributed to corporate leadership.• Lead support for the cross-over support from the Help Desk team via Zoom and Slack.• Provided support as Slack Administrator as well as monitoring Slack Channels.• Inbox Management - as the owner of the incoming support Average 200 emails per weekParticipate in daily Stand-ups and weekly Product meetingsVirtual Customer Service Experience

High Point, North Carolina, United States

As a customer support team member, I responded to phone queries for assistance with the use of Listing service software. Matrix, Matrix 360, Trestle, Transaction Desk, Market Watch, Eproperty Watch, OneHome, and Realist• Troubleshooting email, auto email, browser, and listing issues• Walkthrough training of features such as information management and general navigation and search issues• Educating agents on how to use features in mini-lessonsI maintained an above-average survey rating for product knowledge, professionalism, ability to understand the issue or questions, and accurately and courteously. Average 240 calls per weekThree years of Call Center experienceExcellent written and verbal language skills in EnglishComfortable navigating multiple tabs, windows, screens, and systemsComfortable empathizing and remaining patient with difficult callersSalesForce call documentation Problem-solving skills to navigate complicated issues• Walkthrough training of various features such as information management and general navigation and search issues• Educating agents on how to use features in mini-lessonsI maintain an above-average survey rating for product knowledge, professionalism, ability to understand the issue or questions quickly, and courteousness. Average 240 calls per week3 year Call Center experience1.6 months Work at Home experienceVirtual Customer Service ExperienceExcellent written and verbal language skills in EnglishComputer skills including navigating multiple tabs, windows, and systemsComfortable empathizing and remaining patient with difficult callersDocument all calls using the SalesForce applicationProblem-solving skills to navigate complicated issues

Asheville, North Carolina Area

Create and maintain fundraising and awareness campaigns for non-profit, local government and business organizations* Develop marketing strategies for promotions* Integrate communication materials venues such as; brochures, flyers, logo design, direct mail, websites, wearable items and magazine/newspaper ads

Roxboro Media, Inc.

Define, develop and implement comprehensive marketing solution promotions through visually attractive web and print media* Create and maintain cohesive identity solutions strategy for companies and organizations* Collaborate with clients - business and local government to prepare and create marketable, usable solutions for events and promotions* Integrate communications materials vehicles such as brochures, flyers, logo design, direct mail, and magazine/newspaper advertisements* Entrusted to manage and update existing HTML, and Joomla sites.* Produce and art direct for video for online articles

Created an intranet portal for corporate merger programDesigned and produced print campaignSuccessfully initiated the online management solution for the "Impact on Markets" program. Accurately defined and developed PowerPoint presentations, an intranet, brochures, and posters used by global managers. Provided marketing support for global managers.

Successfully managed a team of designers, animators, videographers and illustrators on various executive briefing centers, tradeshows, website and portal projects. Responsible for scheduling, project reviews, scope management and concept development.

• Responsible for client interface, scheduling, scope management, concept development and research• Managed a staff of 16Initially hired as a contract Art Director, but was quickly promoted to Director of New Media as a result of completing a trade show presentation of over 1000 Flash* animations ahead of schedule and within budget. Additionally, became responsible for client interface, scheduling, scope management, budget assessment project concept development and project research.

Art Bachelors Of Art, Graphic Design

D.C, English

Poetry and Black History

Diploma, Advertisng Art

Activities and Societies: Worked as a calligraphy intern at Artistic Lettering Studio for the National Press Club

Diploma, General Studies

I focused on commercial art in High School. I attended a vocational school, Lemuel Penn Center, for commercial art. These classes were.