Jacqueline Wilkinson Email & Phone Number

Maitland, Florida

Maitland, Florida

Remote In Altamonte Springs, FL

• Respond quickly and accurately to business and consumer card member questions and issues.
• Resolve product or service inquiries by asking probing questions, determining the cause of the issue.
• Offer unique solutions.
• Deliver customer care by responding to questions concerning card member accounts.
• Develop thriving customer relationships in every interaction resulting in increased Customer value.
• Document necessary account information and offer custom solutions that benefit the customer.

Sanford, FL

• November 2005 – December 2013 (8 years 2 months)Sanford, FL
• Banking Center Manager o Coached personal bankers and tellers daily, set targets, and ensured the targets were met.o Drove professional treatment and overall satisfaction with our customers. o Gained new customers and.
• Assistant Manager o Supported the branch manager by overseeing all operational functions were completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to.
• Teller Supervisoro Scheduled, supervised, trained and helped develop Tellers.o Created positive solutions for customers’ inquiries and concerns.o Approved & supervised transactions.o Ordered Cash, balanced main vault.
• Tellero Provided account services to customers; answered questions in person and on the telephone; referred customers to other bank services.

Sanford, FL

• Checked in customers to their flights.
• Assisted with boarding the planes.
• Trained agents on driving the jet way up and away from the aircraft.
• Supervised agents to ensure the aircrafts safety.