Jacqueline Capers, Fmp Email & Phone Number

United States

Atlanta, Georgia, United States

Greater Atlanta Area

Lead the strategy, execution and evolution of the company-wide facilities management team for the largest Food Bank in the country. Relentlessly seek opportunities to improve our programs, from evolving processes and tooling to reforming program objectives to meet current business requirements while building consensus organizationally.• Responsible for all facilities management initiatives for a 340,000 square foot warehouse and office space on 64 acres location.• Facilities lead for Prepare to move initiatives – process mapping for facilities and security functions as the Food Bank prepares to move into a newly constructed facility. Responsible for Identifying, vetting and negotiating contracts with vendors for racking ($1.5M budget) and furniture ($1.5M budget) in addition to all service contracts for cleaning, pest control and major mechanical systems.• Recognition Champion lead – identified as one of the top managers organizationally to recognize staff and tasked with sharing best practices cross functionally.• Supervise facilities team; provide development, SMART goal setting, coaching and performance management.• Supervise on-site Security team and responsible for creation & assignment of employee access control cards.• Manage the Court Mandated Community Service Program averaging 12,000 hours of volunteer hours annually.• Internal project management for all facility related upgrades. • Manage all on-site mechanical systems (elevator, HVAC, fire systems, warehouse equipment & racking).• Manage and negotiate and track all facility related vendor contracts and certificates of insurance.• Implemented an organizational CMMS (work order management) for the Facilities department.• Implemented an organizational Visual Directory to increase employee visibility.• Participate in organizational audits.• Created the Facility Managers Operations manual to document all tasks and duties required to fulfill this role.

Managed all planning for Business Operations and Facilities departments to include departmental work planning, pro-active identification and analysis of needs and opportunities. • Assumed additional responsibilities of the supervision of the Facilities team as the Business Operations Manager in May 2011.• Assisted VP of Finance and Administration with development of long-range plans for facilities and business administration departments.• Coordinated community holiday party for over 200 Food Bank Agency Partners, Board Members, and Community Partners.

Greater Atlanta Area

• Supervised Receptionist and Administrative Associate.• Performed annual employee performance evaluations.• Programmed, distribute and track personnel proximity badges. • Managed meeting room/conference services including budgets.• Managed office supplies and furnishing services.• Project management support to the VP Finance & Strategy.• Provided backup support to the Executive Assistant.• Budget creation and tracking for Administration function.• Co-lead organization wide Customer Service Work Group consisting of a cross functional team of professionals brought together to foster a culture of consistent internal and external customer service.

Greater Atlanta Area

Provided support and general administrative assistance to the Chief Operating Officer, supported to the Volunteer program and served as a back-up for the Executive Assistant to the Executive Director, Meeting Room Coordinator, and Receptionist.

IBM CORPORATION, Armonk, New York 1988-2009Contracts & Negotiations Database Administrator/Staff Professional 1995 - 2009Provided administrative support to the Contract & Negotiations and Legal departments’ world wide. Managed highly confidential intellectual property. Served as the single point of contact for employee access to confidential Lotus Notes databases and team rooms. Compiled data, created Excel spreadsheets, and distributed monthly/quarterly reports for Executive and management’s use. Set up the “Team Rooms” in Lotus Notes.• Ensured contract templates were coded to be compatible with software utilized for the visually impaired. • Served as the sole provider of confidential contract documents needed to litigate Corporate Tax Audits.• Managed “Team Rooms” and trained users to use rooms and collaborate effectively.• Trained other staff regarding document loading procedures and performing complex searching techniques.• Provided back-up support to coworkers.Administrative Assistant 1988 - 1994Supported department managers, Directors, Vice Presidents and a divisional President. Provided coordination of travel and other meeting logistics, calendar management, expense reconciliation, mail management, proof reading and telephone coverage.