Manage day-to-day administrative services, order processing, and customer service functions for a video production equipment distributor with annual sales of $120 million. Ensure the accurate and efficient processing of sales orders in a high-volume department. Communicate extensively with customers to resolve sales and administrative issues. ➢ Review, process, and manage more than 200 incoming emails per day. Tag, sort, prioritize, and route emails to internal departments. Compose responses to customers when appropriate. Maintain a high rate of customer satisfaction through the efficient management of email communications. ➢ Communicate with customers via telephone to resolve inquiries and order administration issues. Ease the workload of Sales Department by providing product and pricing information. Play a key role in increasing revenue by removing buying obstacles and providing a more engaging customer experience. ➢ Perform diverse bookkeeping functions. Use QuickBooks to maintain accounts receivable. Prepare customer invoices and process credit card payments. Verify pricing to ensure billing accuracy. ➢ Continually enhance administrative operations through process improvement. Manage a heavy workload and prioritize projects assigned from multiple departments. Work closely with Sales, Accounting, and Warehouse to coordinate customer service functions. Enabled company to expand hours by training a West Coast associate.

Provided efficient administrative support to the CEO and Office Manager of a radio communications company that provides equipment to police departments, ambulances, schools, and businesses. Managed the reception area and served as gatekeeper. Greeted customers, vendors, and visitors. Answered, screened, and directed incoming calls. ➢ Increased company productivity by serving in multiple roles, including administrative support, customer service, and bookkeeping. Performed special projects to reduce order and correspondence backlog, increase operational efficiency, and improve organization of the recordkeeping process. • Worked closely with management to coordinate calendar for installations. Organized technicians’ schedules to optimize efficiency. Tracked activities of technicians to minimize idle time and optimize billable hours. • Used QuickBooks to perform billing and invoicing activities. Performed collections of delinquent accounts. • Provided outstanding service and promptly resolved customers’ inquiries/concerns. Prepared cost estimates. • Managed incoming and outgoing correspondence. Maintained records for the company and the DMV.

While raising a family, held part-time positions in retail management & education. Experience includes Department Manager for Walmart, Assistant Manager for Linens-N-Things, and other assistant positions. Supervised up to seven employees.