Jacqueline E. Email & Phone Number

Toronto, ON, CA

Remote (East Canada)

• Achieves 100% driver’s resolutions by solving issues and offering needs-based solutions to the merchants
• Collaborates with internal stakeholders such as Technical, Theme, Billing, and Risk Support teams to identify the most efficient guidance to the merchants
• Documents support tooling resources, creates text expanders, and researches Shopify’s best practices in order to provide a timely response to the merchants
• Gathers context from the merchants and completes essential internal notes of the interaction to understand the merchant’s follow-ups and encourage good internal communication among Support team

Toronto, Canada Area

• Provided guest experience via phones, live chat, email, and any future channels.
• Resolved guest inquiries and concerns quickly and with a sense of urgency.
• Supported e-commerce guest experience through placing orders, setting up returns, and troubleshooting.
• Provided product education by communicating features, fabric properties, and function of product.
• Multi-tasked and efficiently navigated through several programs and applications to provide solutions and tracking of guest interactions.
• Built relationships to create life-long guests.

Toronto, Canada Area

• Greeted customers and consistently provided friendly guest service and heartfelt hospitality
• Reconciled cash and credit/debit card transactions
• Prepared hot and cold beverage items on per customer basis such as lattes, cappuccinos etc.
• Cleaned and maintained service and counter areas before, during and after the shift
• Created reports of the total sales after the end of the shift

Frankfurt Am Main Area, Germany

• Processed payments such as cash, debit, and credit card transactions amounting up to €2,000 per 8-hour shift
• Attended inquiries and provides promotional information to the customers
• Activated fuel pumps as per Technical Standards and Safety Act (TSSA) and Company Standards
• Maintaied cleanliness and safety of the store, and restocked the merchandizes
• Created reports of the total sales and house keeping of the store after the end of the shift

Frankfurt Am Main Area, Germany

• Operated CNC (Computer Numerical Control) machines to cut and shape plastic components according to the required specifications
• Drilled, grooved, and cut (including turning, facing, knurling and thread chasing operations) to perform quality control and process multi-dimensional components with a high consistent shape accuracy
• Measured components, detected malfunctions, troubleshot processes, sharpened, and replaced worn tools in order to adhere quality assurance procedures and processes
• Maintained continuity among work shifts by documenting and communicating actions, irregularities, and ongoing needs

Frankfurt Am Main Area, Germany

• Maintained ongoing communication with route dispatcher and reviewed deliveries with customers to ensure the products meet the needs and specifications of the clients
• Sorted and loaded pharmaceutical products according to company’s specifications
• Delivered orders on a timely manner to ~12 pharmacies per shift based on the assigned routes
• Pickup merchandise, unloaded goods, and specified drivers who have the most efficient route to deliver the medicines to the pharmacy

Frankfurt Am Main Area, Germany

• Produced welding drawings (digital and an on paper), tool construction, and 3D models for different companies such as Volkswagen, Chrysler, and Audi
• Created visual representations (single & 3D assemblies) of the robotic parts and welding drawings for big assemblies of robots using 3D/CAD software programs
• Produced 3D/CAD data records from construction, design, configuration, and customer specifications
• Deployed company-specific simulation processes, engineered components and assemblies and investigated the behavior of the components and assemblies
• Designed and drafted 3D models, and documented the raw materials for the mechanics and built of the actual product

Technical Certificate, Technical Product Design

Mathematics

Secondary School Certificate, Bilingual And Multilingual Education