Jackie Houseman Mba, Pmp Email & Phone Number

Us

Leading Through InfluenceApplied industry and strategic expertise to refine business strategies, and deliver critical strategic initiatives. Collaborated with leaders across multiple business areas to deliver one key cross-functional, enterprise strategic initiatives. Created and led an employee engagement project, facilitating peer and leader focus groups, and influencing the direction of engagement management within our team.Strategic Partnership and SupportPartnered with senior leaders to facilitate strategic planning sessions and executive review sessions for board and other leadership presentations. Provided thought leadership to client cabinets through regular touchpoints, interactions, and specialized presentations and projects. Key driver in the development of eight high-quality board deliverables across four board cycles in 2024.

Zurich, Zh, Ch

Digital Product StrategyBuilt robust, multi-year, cross-functional roadmaps to enable delivery of multiple large scale platform initiatives; achieved 5% operational expense savings in 2022, 20% expense savings expected in 2023. Developed 2023 annual strategic plan & KPIs across a multiple product portfolio including UW, digital eApp, payments, agent & customer experience; accountable for achieving KPI targets for portfolioDelivery & ExecutionBuilding a digital portfolio from the ground up, including value stream operating model, and engagement process with cross-functional stakeholders and external partners. Partnered with Head of Strategy to design large-scale transformational project approach and structure including roadmap, relationship management, and technical development. Advanced digital delivery and execution strategies, creating foundation for long-term global organizational profitability goals.

Radnor, Pa, Us

Strategy Development & Annual Strategic PlanningBuilt a data-driven approach to increase adoption of claimant self-service tools, supporting efficiency and non-comp expense reduction KPIs; $1M in savings expected over 18 months. Facilitated strategy planning workshop with Chief Claims Officer and Claims VPs, and provided thought leadership on key initiatives and KPIs to achieve enterprise strategic imperatives. Developed 2021 strategy proposal including 2021 strategic objectives, KPIs, initiatives, and capacity allocation throughout the yearTransformation & Operating Model DevelopmentCreated staffing model, org design, business strategy for multiple Claims' functions post-merger. Developed two novel Claims professional development programs, and conducted successful pilot with target internal demographic. Created rapid-response to Covid-19 WFH pivot including creating a strategy to centralize expertise and facilitate management of rapidly increased Covid-19 claim volumes; developed and oversaw execution of $1M+ incentive program within the Claims Operation to address increased covid-19 volumes; executed rapid pivot to vendor supported print-and mail due to 100% at-home workforce; includes partnering with IT, facilities, and external vendor to ensure business and claimant needs were met

Radnor, Pa, Us

(Lincoln Financial Group acquired Liberty Mutual Insurance Group's Employer Benefits as of 5/1/2018)Integration of two Fortune 500 Claims organizations via acquisition - Business Strategy & ApproachDesigned & executed change-management initiatives to ensure minimal customer / business disruption during acquisition transition. Developed enterprise UAT strategy, ensuring multiple systems were migrated to new LFG infrastructure within the TSA deadline; accountable for successful execution of user acceptance testing in a compressed timeframe; directly managed a group of three business analysts responsible for writing test plans and cases, as well as indirectly managed 25+ inexperienced business testers through UATStrategy Development & Annual Strategic PlanningDeveloped 2020 strategy proposal including 2020 strategic objectives, KPIs, and initiatives. Facilitated strategy planning workshop with Chief Claims Officer and Claims VPs, and provided thought leadership on key initiatives and KPIs to achieve enterprise strategic imperatives.

Boston, Ma, Us

Developed strategies to enhance current product offerings, and applied rigorous standards to internal projects.Created product team operating model and delivery framework while managing a portfolio or product initiatives.

Boston, Ma, Us

Led multiple large-scale cross-functional initiatives intended to increase profitability of certain blocks of business, bring innovative products to market using agile methodologies, and map our core capabilities and value proposition. Project teams and advisory boards consisted of Directors and VPs; regularly reported out to these stakeholders via email, PowerPoint status reports, and in person. Also developed a suite of project management tools leveraged across all projects managed by our team.Received several awards for these efforts over this time period.

Boston, Ma, Us

Led multiple small-scale IT projects supporting the Individual Life business line, working as a business analyst and project manager; projects were implemented on time, with zero defects, and resulted in significant process improvements for stakeholders. Identified significant process improvement opportunities for BAU activities, resulting in significant (weeks / months) time savings across multiple workstreams.

Boston, Ma, Us

Provided requirements writing support to multiple customer-facing initiatives, and supported Distribution partners in ensuring captive and external sales agents were compensated correctly, and on time. Partnered with Distribution Strategy teams to develop agent playbooks for multiple distribution channels; received an award for my contributions.

Boston, Ma, Us

Boston, Ma, Us

Master Of Business Administration (Mba)

Master Of Arts, English Literature

Bachelor Of Arts, English Literature