Jacqueline Norris Email & Phone Number

Boca Raton, Florida, United States

 Meeting with business owners to understand employees’ needs and assist with creating a suitable benefits strategy Educating employees on Aflac benefits packages available to them Assisting employees with choosing the best benefit package available for their needs. Assisting business owners and employees with open enrollment Addressing concerns or questions employees have related to their benefits

Boca Raton, Florida, United States

Pharmacy Services Coordinator Communicating daily with multiple partner pharmacies Managing pharmacy order queues for multiple partner pharmacies  Resolving rejected fills with partner pharmacies Inputting and updating RX fill data and shipping information Verifying patient and prescription information with health care providers Managing order fill and tracking data in Excel and Google Spreadsheets Assisting Pharmacists and Team Leads with order inquiries Assisting other departments with order cancellation and refunds Requesting and tracking RXs to be transferred back from Partner PharmaciesSenior Customer Care Advocate - Assistant Supervisor Advising and assisting customer care advocates on resolving customer complaints Coaching customer care advocates on proper vitaCare Prescription Service procedures Providing team leads with continual feedback by communicating what processes and procedures may need clarification among the team Documenting in shared Microsoft Excel Spreadsheet team’s individual daily phone statistics Documenting in shared Microsoft Excel Spreadsheet advocates’ monthly One on One meetings Nesting with new hires during their first 2 weeks of work Documenting weekly meeting notes using Microsoft Word and emailing to the Team’s Customer Care AdvocatesSenior Customer Care Advocate - Customer Service▪ Handling inbound/outbound Customer Service calls and live chat messages on Five9 Cloud based Call & Contact Center Software▪ Maintaining product reship and refund queues▪ Requesting and obtaining order/fill status and package tracking from partner pharmacies▪ Producing prescription labels and postage for reshipments ▪ Contacting doctors’ offices to obtain prescription renewals and patient contact information

Boca Raton, Florida

▪ Answering multi-line phone system and checking voicemails▪ Checking in patients and scheduling future appointments▪ Collecting patient payment and co-payments▪ Distributing faxed and phone prescription refill requests to appropriate doctor

Delray Beach, Fl

▪ Working knowledge of 70+ freelance writing and business building programs▪ Operating multi-lined 8x8 Internet Phone System and Internet Chat System▪ Answering questions about membership and online training programs▪ Processing payments, refunds and cancellations in Infusionsoft, ShoppingCart and Database software▪ Processing refunds and refund verification using TSYS credit card processor

Boca Raton, Fl

▪ Billing medical supplies through patient’s prescription and/or medical insurance▪ Billing medication through patient’s prescription insurance▪ Posting insurance payments in patient accounts▪ Maintaining patient accounts using Noble House direct software▪ Following up on denied insurance claims▪ Verifying medical and pharmacy insurance for patients▪ Speaking with patients regarding shipment of their supplies▪ Creating new accounts in McKesson Pharmacy Software▪ Creating new accounts in Guardian Pharmacy Software▪ Adjudicating and dispensing RX claims using pharmacy software

Pompano Beach Fl

▪ Operating 8-line phone system▪ Checking voicemail on a regular basis throughout day▪ Taking both local and out-of-state customer orders▪ Writing up payment invoices for products to be picked up▪ Collecting monies for products sold▪ Logging specialty products for various accounts▪ Producing daily order tickets for Standing and Call-in orders▪ Providing customers with product information▪ Producing Bill of Ladings and invoices for out of state customers▪ Dispatching Trucks for out of state product delivery

Bachelor'S Degree

Bachelor Of Science (Bs), Journalism