Hot Topic managers are responsible for managing the sales floor and sales associates on a day-to-day basis. My store is a fast-paced, high volume location that sees annual sales of over $3M and ranks among the Top 5 in the company. Managers are responsible for cash handling and depositing large sums on a daily basis. Responsibilities include team building, scheduling, payroll forecasting and budgeting, business acumen, and training. The management team works together to ensure goals and metrics… Show more Hot Topic managers are responsible for managing the sales floor and sales associates on a day-to-day basis. My store is a fast-paced, high volume location that sees annual sales of over $3M and ranks among the Top 5 in the company. Managers are responsible for cash handling and depositing large sums on a daily basis. Responsibilities include team building, scheduling, payroll forecasting and budgeting, business acumen, and training. The management team works together to ensure goals and metrics are being met on a daily/weekly/monthly/quarterly/annual basis. I contribute to our success by leading our KPI metrics month after month.I maintain an average of over 95% in generating customer loyalty, resulting in a daily average of over 90% for the store as a whole.I assist with the training of new and seasonal associates, as well as new managers for my store and other stores in my district.I was paid separately as a social media coordinator for our store’s Instagram account, amassing over 4,000 followers and earning recognition from our District Manager and Regional Director. Furthermore, the content that I created for my store was widely used by multiple other locations.My experience in stock and merchandising allows me to work as a lead merchant when needed, and my merchandising initiatives have resulted in a 29% increase in ADT (average dollar per transaction). Show less

As an Administrative/Personal Assistant, I was responsible for being the main point-of-contact for two business owners. My duties included: screening phone calls, corresponding on behalf of the executives, heavy calendar management, meeting coordination, diligent note-taking, and maintaining the office space. I was also responsible for maintaining relationships with clients, and processing all licenses and payments for over 200 vendors for major public events. This position required impeccable… Show more As an Administrative/Personal Assistant, I was responsible for being the main point-of-contact for two business owners. My duties included: screening phone calls, corresponding on behalf of the executives, heavy calendar management, meeting coordination, diligent note-taking, and maintaining the office space. I was also responsible for maintaining relationships with clients, and processing all licenses and payments for over 200 vendors for major public events. This position required impeccable organization skills, attention to detail, strong written and verbal communication skills, comfortability with ambiguity, the ability to anticipate the executives' needs, and the ability to maintain privacy and confidentiality.Personal Assistant duties included managing household operations, childcare, and personal errands Show less

As Chief Transfer Student Mentor for the UCR School of Business, I acted as a liaison between campus faculty members and my Transfer Mentor team. In this role, I was responsible for leading my team in planning social and extracurricular events on a quarterly basis. I delegated responsibility among my teammates while maintaining oversight over progress and finalizing content. I also planned and led weekly meetings with my team, as well as additional meetings with administration; and… Show more As Chief Transfer Student Mentor for the UCR School of Business, I acted as a liaison between campus faculty members and my Transfer Mentor team. In this role, I was responsible for leading my team in planning social and extracurricular events on a quarterly basis. I delegated responsibility among my teammates while maintaining oversight over progress and finalizing content. I also planned and led weekly meetings with my team, as well as additional meetings with administration; and outlined/documented meeting minutes for each session. Show less

As Vice President of ALPFA, I was responsible for reviewing calendars and schedules of each Board member, setting agendas for every meeting, and documenting meeting minutes. The Executive Board met on a weekly basis; and I attended additional subcommittee, presidential, and advisor meetings. My role played an integral part in planning and decision-making processes within the organization, and I helped coordinate and execute virtual events and workshops on a weekly basis. This role provided many… Show more As Vice President of ALPFA, I was responsible for reviewing calendars and schedules of each Board member, setting agendas for every meeting, and documenting meeting minutes. The Executive Board met on a weekly basis; and I attended additional subcommittee, presidential, and advisor meetings. My role played an integral part in planning and decision-making processes within the organization, and I helped coordinate and execute virtual events and workshops on a weekly basis. This role provided many opportunities to utilize various organizational and administrative skills in order to support and sometimes coach my fellow teammates. Show less

As Lead CSR I learned many things about the bridal industry. The most valuable skill I took away from this position was the ability to read people. At the time, this pertained to brides and bridal parties; my supervisors trained me to pick up cues from a bride's body language, mannerisms, and expressions from the moment they walked into the store. I was quickly able to assess customers and pair them with the most appropriate stylist. My time at David's Bridal was short, but I met some… Show more As Lead CSR I learned many things about the bridal industry. The most valuable skill I took away from this position was the ability to read people. At the time, this pertained to brides and bridal parties; my supervisors trained me to pick up cues from a bride's body language, mannerisms, and expressions from the moment they walked into the store. I was quickly able to assess customers and pair them with the most appropriate stylist. My time at David's Bridal was short, but I met some incredible people, learned good lessons, and acquired important skills that I still use to this day.I was also the designated appointment setter for the store, including the alterations department, and was in charge of managing the timelines for all brides and bridal parties. Show less

Beauty Advisors are trained to be knowledgeable and responsible for the cosmetics department within the store. They go through regular, periodic training through beauty modules, are well-versed in store policies, have a separate cash register, and must meet performance goals.Senior Beauty Advisors are the head of the cosmetics department and are responsible for hand selecting the Beauty Advisors that will join their team. SBAs are also responsible for tracking inventory within their… Show more Beauty Advisors are trained to be knowledgeable and responsible for the cosmetics department within the store. They go through regular, periodic training through beauty modules, are well-versed in store policies, have a separate cash register, and must meet performance goals.Senior Beauty Advisors are the head of the cosmetics department and are responsible for hand selecting the Beauty Advisors that will join their team. SBAs are also responsible for tracking inventory within their department, merchandising and putting together store displays, and performing "resets" to move/rearrange products according to SKU based company planograms.All Walgreens associates are trained in ECC: Extraordinary Customer Care, a five-step customer service model designed to take care of customers from the moment they enter the store to the moment they leave.ECC Behaviors consist of:-Proactively offering assistance-Consistently using branded salutations-Personalizing the customers' experience by adapting your style to the needs of the customer-Making sure body language, tone, and word choices show customers you care-Making every effort to find a solution to customers' questions and concerns-(Beauty Advisors) Consistently performing beauty product consultations to engage customers and enhance the experience Show less