• Develop and maintain customer relationships for all active accounts.• Enter sales orders that are emailed, faxed, called in by customers or sales representatives.• Create, maintain, and update customer accounts with contact names, email addresses, pricing, pricing levels, and customer types.• Provide accurate pricing, inventory and delivery information to customers.• Addresses customer requests and resolve customer complaints utilizing company tools & resources.• Communicate company policies and procedures (warranty information, deposit policy, return goods policy, etc.). • Provide customers with information about new products, services and promotional offerings. • Work with sales to help them exceed sales and profit goals established in consultation with corporate management. • Create and maintain productive relationships with outside & inside sales, pricing managers, warehouse managers, and purchasing managers.

• Managing leads from start to close utilizing CRM application.• Screen prospects via phone discussions and email to qualify them for potential new business.• Work leads generated by either inbound or outbound telephone calls, email, web, or referrals.• Generate revenue by promoting sales of new and existing products. • Prospect and develop relationships with potential customers or leads to cultivate new business.• Maintain a cold call volume of approximately 10 hours per week with a focus on generating new business.• Generate, manage and close sales for new customer accounts in states where penetration has been minimal. Contact former customers who have not purchased room rentals in 6 to 12 months to re-establish relationship.• Send detailed e-mails each week to new prospects to include verbal follow-up.• On a weekly basis, work closely with the Director of Sales Development on objectives, script guidelines and provide written lead status updates including feedback through detailed call reports.• Provide support through Telemarketing efforts for information gathering, including customer feedback on products and services. • Verify lead/account accuracy by means of Hoovers, Google, Jigsaw, etc.

• Work in tandem with Corporate Sales to create and sustain a strong customer/client relationship.• Reserve training rooms and create contracts for assigned customer base.• Ensure room logistics meet the training course requirements for a successful, positive training environment. • Work with assigned Account Manager to maintain their client’s requests submitted though Tracker.• Create and maintain reports, receive in customer contracts, and forward facility agreements to confirm room reservation. • Create a catering report through RMS to obtain events that require catering.• Email clients to acquire a participant head count and communicate the information to the facility for catering purposes. • Create and maintain AMEX report for events that require catering to be provided by MicroTek. • Place catering orders to provide AM/PM refreshments and/or lunch. Ensure costs are monitored to maintain 25% margin.• Create a report to identify training events that need to be closed and invoiced.• Create room specifications from customer’s technical requirements form. • Backup team members as required.

• Receive, code, and process all purchase orders for designated customer base to insure they are processed accurately and in a timely manner. • Working knowledge of Microsoft, JDE and SAP programs.• Handle all customer service concerns to ensure prompt, accurate resolution to problems or complex customer issues. • Consistently work within time critical deadlines while maintaining a strong emphasis on accuracy. • Track and trace shipments.• Check availability on stock items or check with production on workorder product for priority rush orders. • Assist pricing department, credit and sales with research and authentication of billing, adjustments, and credit memos to guarantee Sarbanes-Oxley compliance.• Process credits, debits and returns.• Create strong relationships with customer contacts through daily interaction with buyers and other key contacts which could include sales, procurement, warehousing, transportation, and credit department via email and telephone.

• Receive and troubleshoot technical assistance calls from customers and if necessary, dispatch service technician to their location.• Data entry of part orders, dispenser orders, purchase orders, vouching for payment of purchase orders on the J.D. Edwards accounting System. • Inside customer service for outside sales force, which includes maintaining daily dispenser shipment schedule, sending necessary parts to the customer, filing and various other requests that may be needed to satisfy the customer.