Jacqueline Peltier Email & Phone Number

- Driving customer success and seamless onboarding processes within a dynamic ecommerce marketplace environment.- Coordinating with clients to ensure a thorough understanding of project scopes, priorities, technical setup, challenges, and timelines.- Tailoring services to accommodate each client's unique setup while maintaining timelines and accurate expectations.- Facilitating communication between departments to capture diverse perspectives and foster a holistic understanding of workflows.

Los Angeles, California, United States

- Lead engagement with multiple existing partners and intermediaries across the globe.- Collaborated with internal stakeholders throughout multiple departments and organizations to uphold and deliver on agreed upon deal terms.- Scaled and improved existing Partner engagement practices.- Developed and evolved Account Management tools and processes.

Los Angeles, California

- Managed Enterprise level accounts; responsible for onboarding, retention, troubleshooting, and overseeing custom requests/integrations.- Worked cross-functionally between internal departments to create and execute on action plans based on customer risks and escalations.- Produced detailed technical requirements for scope of work documents as well as the cost and time estimates associated with delivering them.- Identified, assessed, and troubleshot complex configurations and helped to diagnose issues.- Integrated, deployed, and maintained custom data feeds with FTP and API, using knowledge of JavaScript, C#, and SQL.

Los Angeles, California

- Managed up to 90 accounts; responsible for retention, renewals, up-selling and cross-selling.- Worked cross-functionally between internal departments to create and execute on action plans based on customer risks and escalations. - Performed remote training and support sessions, utilizing Video Conference and VoIP software on Windows 7/8/8.1/10 and Mac operating systems. - Troubleshot software interface bugs, data problems, and other technical issues; reporting them, in detail, through Zendesk and Atlassian JIRA software.- Assisted clients with writing/editing HTML & CSS templates and using image hosting platforms such as AWS S3, Webstores, Marketplaces, and FTP servers.

Burbank, California

- Supported executive clients with on call, white-glove support for issues such as data transfers, new mobile phone set-up, file recovery, network connectivity issues, and all other IT requests. - Executed computer equipment installations, imaging, upgrades, and replacement projects.- Procured, imaged, and deployed Mac and Windows desktops and laptops, maintaining asset inventory.- Monitored, assessed, and addressed support requirements and documented all work performed.

Best Buy - West La

- Conducted monthly one-on-one sessions,providing personalized feedback, reviewing individual performances, and collaboratively setting goals to drive continuous improvement.- Served as the go-to expert in my field and organized training sessions to equip the team with the necessary knowledge and skills.- Oversaw the entire sales floor as the on-duty lead, managing overrides and resolving issues to maintain an efficient store.

Greater Los Angeles Area

- Hired for large events to maintain strong relationships between Argyle and the hiring client by executing all required tasks efficiently. - Attended all trainings and staff meetings to ensure quality work.- Performed directional, crowd control, ticketing, and registration/check-in duties.

Saint Paul, Minnesota

- Led site visits and pre-event meetings with clients to discuss the flow and overview of the event and identify any areas of concern.- Determined event staffing requirements and schedules for professional staff, security, medical support, and volunteers.- Managed event budgets and was responsible for distributing final payments to venues, artists, and any other parties involved.- Managed on-site activities to ensure a smooth event, stepping up to resolve any problems that may occur.- Managed online & retail ticket sales for events utilizing a variety of ticketing software.- Managed merchandise sales for artists in office and on tour.- Ran advanced Excel formulas to create reports and tracking systems.

- Hired to work large-scale music festivals (30,000+ attendance).- Reported to designated work area on time, in proper uniform.- Responsible for tracking inventory of product being sold.- Assisted in restocking product and keeping the work area clean and professional.

South Saint Paul, Mn

- Screened calls & managed event calendars. - Processed and filed invoices and orders related to event budgeting.- Assisted the Event Manager in setup for events including setting up chairs, food service, and dance floor spaces.- Coordinated specific details for monthly events.