Vincent Lu Email & Phone Number

United States

Manage and maintain a global user base of 450+ across 10+ systems, ensuring seamless operations and addressing an average of 40 tickets per month, ensuring swift issue resolution and user satisfaction.Spearhead migration projects involving 50+ users, coordinating seamless transitions while minimizing downtime and disruptions to critical operations.Oversee.

• Maintained excellent customer relations through account management and communication with guests.
• Resolved guest issues and disputes to ensure guest satisfaction and customer loyalty.
• Processed and handled various forms of payment to ensure guest accounts are accurate and free of discrepancies.
• Assisted corporate accounts by resolving billing and reservation discrepancies. Communicated with point of contacts to ensure accuracy of form of payment and reservation date.

• Organized and filed clients’ information by expected month of arrival.
• Created reservations and room blocks for incoming leisure and international travel groups.
• Contacted clients to confirm group reservations and dates.
• Constructed monthly schedules for upcoming meetings as well as amenities requested by the party.

• Organized, processed, and managed guests that were checking in/out to ensure special requests were fulfilled and all guests were accounted for.
• Processed/adjusted reservations to reflect possible changes made to reservations.
• Processed various forms of payment types that included cash, credit, and check for room and market charges.