Wash U graduate, UCLA, Physical Therapist Assistant, certified Pilates instructor in classical method, and contemporary method. Pilates Method Alliance training certification instructor. Also obtains certification in orthopedic massage, Forest Yoga Instructor, and Thai massage. Business Operations & Logistics– track all inquiries in our online system– courteous and highly responsive communication– educate clients about business philosophy, service benefits, and how we work– understand client motivations/expectations to validate a potential fit– schedule introductory sessions and meetings– manage logistics and administrative details (contract documentation, new client documentation, etc)– continually analyze and improve new client experience– Reporting – produce reports that help analyze performance, improve operations, and forecastrevenue from new, existing, and returning clients– Communications – respond to phone and email inquiries, update web site copy and social networkprofiles maintain and/or establish policies for clients and staff, conduct satisfaction surveys,– Independent contractor logistics – serve as liaison (e.g., scheduling, contract administration, etc.) to– Vendor management – manage existing relationships (e.g., bookkeeper, security system,telecommunications, CRM provider, online scheduling software), coordinate repairs, upgrades, orother services as needed– Process documentation – develop and maintain operations manuals that define essential businessprocesses, policies, and best practices / lessons learnedSpecialties: Pilates Instruction, Physiotherapy, Yoga, Orthopedic Massage, Franklin Method, pre/postnatal, orthopedic concerns—hip and knee replacements, rotator cuff injuries, osteoporosis, scoliosis, cancer survivorship, spine care, athletic performance