Jacqueline Sawatzky Email & Phone Number

München, Bayern, Deutschland

München, Bayern, Deutschland

As the Quality Specialist in our Partner Management team, I build, own and support the quality program for our Professional Services partners from end to end, including governance, strategy and SLA/KPI management.

Munich, Bavaria, Germany

- Quality planning, assessment and improvement in the area of Customer Operations (Implementation and Customer Support teams)- Development and continuous improvement of existing and new processes (e.g. guidelines for assessments, coaching)- Quality and efficiency analysis of operational work at all levels (employees, teams, departments)- Identifying gaps in processes, knowledge and skills and initiating active measures to improve quality- Coaching colleagues from operational teams- Preparing and analyzing quality reports for the Management team

München, Bayern, Deutschland

München, Bayern, Deutschland

- Independent analysis of new customers' requirements regarding the Personio HR software- Structured support of Personio implementations- Ensuring customer satisfaction through competent advice on HR processes in Personio- Validation, preparation and assistance with importing customer data

München, Bayern

- Independent planning and booking of transfers and activities on site for customers- Research and creative writing of travel books (individualized travel guides for Unplanned travelers)- Independent responsibility of the customer notification via e-mail automatic (Mailchimp)- Communication with customers and external service providers in case of questions or problems via telephone and e-mail- Active participation in the development of a crisis management strategy and its implementation

Playa Del Carmen, Quintana Roo, Mexiko

- Guests services at the PTC (Palladium Travel Club) front desk- Check in/ check out of PTC members- Reservations for show cooking/ à la carte restaurants and activities (e.g. Segway tours or Zentropia Spa)- PTC members service including courtesy calls and room decorations for honeymooners or birthdays- Complaint management

Wernigerode, Sachsen-Anhalt

- Catering and guest service- Support of the service team in their daily business

Master Of Arts - Ma, International Management

The study programme in International Management (M.A.) allows students to gain knowledge and capability in the integration of complexity.

Master Of Science - Ms, Management

Semester abroad during my Master degree programme Courses: Accounting and Finance, Business Strategy, Leadership and Organizational.

Bachelor Of Arts - Ba, International Tourism Studies (Double Degree)

Activities and Societies: Harzer Interessengemeinschaft der Tourismusstudierenden e.V. (Community of interests of tourism students.

Bachelor Of Arts - Ba, Business Administration (Double Degree)

Activities and Societies: International Student Association, Hospitality and Tourism ClubMajor in Hospitality and Tourism Courses included.

Advanced English

Besides my job as an Au Pair in the UK, I attended a College Class in Advanced English and completed the course with passing the Cambridge.

General Qualification For University Entrance (Abitur)

Major in English and Geography