Jacqueline Wright Email & Phone Number

Arlington Texas

• Senior technical IT capacity lead for consumer credit and funding platforms within the US and Canada. Focused on continuous improvement of reporting and forecasting capabilities and developed processes to streamline capacity issue tracking and resolution. • Responsible for capacity planning for a medium to large transactional and batch processing systems in a fast growing environment. • Deployed a Capacity Management Information System (CMIS) to capture performance data from all UNIX, Windows, VMware, and iSeries (AS400) systems. Integrated with additional data sources to import performance metrics such as from network devices and the enterprise data warehouse. In addition, develop capacity plans and reports for all business critical IT systems using resource, service, and business capacity planning methodologies.• Implemented required performance/capacity engineering tools. Set standards from Capacity review and reporting, self-service dashboards and mentoring new team members. Gather performance requirements and identified existing performance/capacity bottlenecks

Arlington , Texas

• Technical Lead/PM/BA for enhancing the current Texas Health Resources Student Registration site, which is now an enterprise NCNE portal. This includes development, architecture and training. NCNE portal is developed in SharePoint 2010 utilizing workflows, lists, alerts. Provided training to all THR entities educators how to use NCNE Portal SharePoint site. • Testing QA (Quality Assurance environment) to ensure all testing is completed by using best practices• Gathered business requirements from all THR entities to include current and future needs for the NCNE Portal. Developed processes to remove manual tasks to now 99% automated on boarding students who need access to THR applications. THR access includes Network ID, MyTalent Training, EPIC account creation. • Responsible to develop a better method of distributing passwords for THR new employee onboarding.• Responsible for documenting the current process for MyTalent and Microsoft Forefront Identity Manager (FIM) which includes architecture and data flow.• Managed Success Factors Data Feed into FIM to ensure THR employee’s information is being updated in a reasonable time. This included 3 data dumps per day. • Responsible for managing multiple projects to ensure timelines and expectations are met• Participated in Oracle and IBM meetings to discuss a better method of onboarding THR employees and physicians clinical data to one central location. Which includes re-architecting the current process of how THR on boards personal and NCNE employees• Managed HIE Project and captured requirements for developing integration between Health Information Exchange (HIE) and THR applications requesting access for physicians and physician assistants to view patient’s records.

Fort Worth, Texas

• Responsible for performing system analysis on current SharePoint 2007 Farm and to migrate users from SharePoint 2007 to SharePoint 2010 for 6,000 users with no downtime. • Architected, implemented and maintained all 5 SharePoint 2010 Farms and Project Server 2010, which include Development, QA, UAT, Staging and Production. • Responsible for capacity planning for all SharePoint and Project servers• Managed a team to design/develop and implement corporate SharePoint 2010 intranet/extranet that would include gathering business requirements, project management and implementing a solution to fit the business needs.• Responsible for documenting all SharePoint and Project Server implementation guides, architecture Visio diagrams, provided end user training and support for employee’s• Define and create a governance plan, change management plan and communication planning for all SharePoint 2010 activities.• Responsible for Windows 2008 Server, SQL 2008, IIS, DNS, VM’s, BIGIP F5 load balance, Security, FIM, Disaster Recovery, Firewalls, Exchange and EMC SAN Storage requirements. • Responsible for all aspects of web, mobile and SharePoint 2007/2010 and Project Server 2010 application design, system architecture, security, patch management and software development in order to enhance the business needs. • Responsible for troubleshooting, performance optimization, implementing best practice standards, long-term strategies deployments, end-user support, improve organizational communication, collaboration and operation.• Responsible for Change Management policies and procedures. • Responsible for development, modify customized SharePoint sites, teamsites, master pages, page layouts, deploying web parts, managed users, sites, and templates; change the structure of pages in all sites; SharePoint Designer 2010, Windows PowerShell STSADM, Dreamweaver, HTML, CSS, Microsoft InfoPath and SharePoint Designer• Responsible for Exchange 2010 migrations for external clients

Herndon, Va

• Responsible for capacity planning and reporting on all corporate business systems.• Implements new IT systems from delivery of the components through configuration of hardware, installation and configuration of software, integration into a network, documentation, and development of monitoring.• Responsible for Data Center move to our location, which included Managed Services, COLO and Local servers. Which included Visio diagrams of current architecture. Lead a team in order to make this successful. • Implement new blade enclosures and build ESX hosts. Responsible for all VM Server 3.5 ESX servers and new virtual machine builds.• Enterprise systems design and architecture, Backup System’s using Symantec (Netbackup and Backup Exec) design implementation, and support for internal and external customers. Quantum VTL administration and support via Windows Server 2003/2008 and Unix.• Implemented ITIL Standards within the corporation. Set up training schedule for internal• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.• Enterprise systems design and architecture which includes Windows Server 2003/2008, Active Directory, MS SharePoint 2007/2010, Exchange 2007/2010 within Hosting Center. IMAIL/QMAIL migration to Exchange 2010.• Responsible for developing Digicon’s hosted/Internal Exchange and SharePoint 2007/2010 architecture create and maintain standards around Exchange and SharePoint systems architecture, naming conventions, operations best practices. • Responsible for servers sending alerts to PRTG and setting the counters on them. Evaluation and integration of products such as Office Communications Server 2007, Unified Messaging, Active Directory, Conferencing services, Windows SharePoint services, MOSS, and other third-party products.• Lead multiple projects, which included project plans, project scopes, budgets, resources, and vendor relations.

Washington D.C. Metro Area

• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.• Performed server builds, Deployed Active Directory and worked with server clustering • Implemented Exchange 2003, Windows 2003 Server and HP Openview NNM. • Performed daily support for all Windows 2000 and Windows 2003 Server. Deployment of Server updates using WSUS.• Wrote a paper on Industry Standards for Best Practices on Service Level Agreements for our client base. • Designed and installed a Lab Center for all Engineers. • Provided technical support for Dell/ Compaq/ HP, IBM PC's and Laptop computer maintenance for VIP's • Analyzed and defined security requirements/templates for all Windows Server Platforms

Herndon Virginia

• Lead Architect - responsible for deploying an Altiris Inventory Solution to better manage the assets throughout Northrop Grumman IT Sector which includes over 15, 000 users. • Responsible for Data Center Servers to provide security lockdown and generate custom Web Reports using Altiris.• Experience managing Microsoft Active Directory and Microsoft Exchange Server • Provided management with evaluations and recommendations of new technologies. • Experience with migrating users from SMS to Altiris, Shell script and command line programming • Participated in a hardware refresh efforts from Windows NT 4.0 to Windows XP for the Peace Corps using Altiris PCT 6.0• Installed and configured Windows 2000/ Windows 2003 Server, Windows XP, MSSQL 2000, MS Exchange 2000/MS Exchange 2003 and Altiris Notification Server etc.

Herndon Virginia

• Responsibilities included planning, designing, configuration, documentation and testing of the architectural design of the LAN network and the TCP\IP network elements in support of new projects and services. • Installed and configured a Network Management Solution using Unicenter TNG and NetCool / OMNIbus which included defining filter rules, collecting event information from popular network devices. Trapping, automating alerts, alarms, or other faults, created workflow and system redundancy. • Documented standard network elements installation, configuration, and operations guides for delivery to operations in support of new products and services. • Maintained the TCP\IP network, Firewalls, Cisco Routers/Switches LAN/WAN, VPN, VLAN, PoE , Wireless and network printing • Designed, installed, administrated, Windows 2000 Server, Active Directory, Microsoft SQL, IIS, Microsoft Exchange, Sun Solaris, HP-UX, and SNMP. • Experience with systems planning, development, performance monitoring, traffic analysis, and network security. • Responsibilities included coordination with internal and external contacts in all phases of the project.

Alexandria Virginia

• Responsible for all Network and Server topology for Power Television News.• Implemented and Designed a Frame Relay Network Cisco Solution in 210 Markets throughout the United Stated.• Strong experience in Service Providers LAN, WAN, SNMP, remote access, VLAN, switched network design, Security, VPN, large scale routing, ATM, Frame Relay, TCP/IP networks design/operation. • Built a team to perform complex systems administration and network design functions for Cisco Equipment, Disaster Recovery solution, Windows 2000, Windows NT, Veritas, Sun Solaris, Cisco Works 2000, Unicenter TNG, Exchange 5.5, Microsoft SQL, Backup Exec and Norton Anti Virus network solutions within our LAN.

Bachelor'S Degree, Business/Managerial Economics

Certificate, Large Fabric Design (San)

Advanced Network Management, Advanced Network Management

Certificate, Advanced Network Management