Jacquelyn C. Email and Phone Number
Jacquelyn is an experienced and compassionate person-centred Team Lead Recovery Coach who takes delight in bringing joy to the lives of those around her. She has high emotional intelligence and is well-organised, ability to meet deadlines and work well in high-pressure situations. A highly independent and collaborative individual, who can work autonomously and with multiple teams in pursuit of common goals.One of her core principles is understanding and acceptance. She believes in meeting people where they are, acknowledging their unique experiences, and refraining from judgment. She understands that an individual's path to recovery is personal, and she respects their choices and autonomy. She is not just a coach; she aims to be an individual’s best buddy on their recovery journey. She offers unwavering support, encouragement, and companionship. Together, both will navigate the challenges, celebrate the victories, and work towards the goals.Her proficiency in Mandarin, Cantonese, Malay, and Indonesian allows her to break down language barriers and provide inclusive support to participants from various cultural backgrounds. She understands and respects the customs, traditions, and values of the communities she works with. These enable her to build trust and establish meaningful connections with participants, making them feel comfortable and understood.
Konnectus Support Coordination
View- Website:
- konnectus.org.au
- Employees:
- 2
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Team Lead Psych Recovery Coach And Support CoordinationKonnectus Support CoordinationPerth, Wa, Au -
Team Lead Psych Recovery Coach & Support CoordinationKonnectus Support Coordination Apr 2024 - PresentPerth, Western Australia, Australia●Coaching, mentoring, and providing professional development to team members; to support growth in delivering high-intensity care to participants facing mental health challenges, drugs and alcohol, disabilities and Court order EPG.●Empowering the team to take ownership of their work and contribute to the team’s success, establishing great rapport with stakeholders.●Conduct regular meetings, encourage open communication, fostering an environment where ideas and concerns can be freely shared and addressed.●Oversee all aspects of service delivery, report assessments, referrals, admissions, claims, case management, case load allocation, and conduct regular audits.●Lead by example, demonstrating integrity, professionalism, and a commitment to the organization's mission and values, policies and procedures and relevant legislation and standards.●Identify and pursue new business opportunities through proactive networking and relationship building.●Collaboration with health care providers, rehabilitation agencies, housing providers, and legal representatives to advocate for participants’ access to essential resources and support systems. -
Psychosocial Recovery CoachKonnectus Support Coordination Aug 2023 - PresentPerth, Western Australia, Australia●Communication skills – written & verbal ●Collaboration with probation officers, court officials, and legal representatives, advocating for participants’ right and rehabilitation opportunities. ●Facilitate group therapy sessions, psycho-education workshops, and skills-building activities to enhance coping skills, emotional regulation, and social integration among participants.●Work collaboratively with participants, families, carers, and support networks to design, plan, implement, and adjust personalized recovery plans.●Support Psychosocial participants in facilitating their independence, promoting empowerment, choice and control, building resilience through skilled coaching, respectful relationships, social inclusion, person-centered, and recovery-focused framework.●Arrange meeting with participant; review plan, gather relevant documentation, evaluate NDIS goal progress, prepare participant for End-of-Plan Review meeting and report writing. -
Ndis Support CoordinatorRocky Bay Sep 2022 - Apr 2023Perth, Western Australia, Australia● Communication skills – written & verbal ● Establish a good rapport and build strong relationships with participants and support them to develop an understanding of their DSOA/NDIS plan. ● To support and assist participants to, and build capacity to coordinate their DSOA/NDIS plan, using strength-based and person-centred approaches to empower and prompt participants in implementing action plan/goals. ● Connect participants to a range of quality providers, communities, support services, internal and external stakeholders, and create service agreements ● Conduct participant assessments and regularly monitor the expenditure and the potential implications for the remaining duration and funding budget of their DSOA/NDIS plan.● Provides quality customer service, and liaises effectively with a range of internal and external stakeholders, and families. ● Undertake community development functions and seek new opportunities to grow a strong network of business referrals● Advocating with and on behalf of participants to meet wider social, health and wellbeing needs. -
Community WorkerAutism Association Of Western Australia Dec 2021 - Aug 2022Perth, Western Australia, Australia● Communication skills – written & verbal ● Work as part of a team & independently ● Provide assistance to clients with autism, assisting in their day-to-day living, & practical & emotional support● Goal setting & for personal growth & development of each client● Build a relationship with clients, learn to understand their preferred way to communicate, their choices about their support, their interest & their goals● Collaborate with other professionals involved in the client’s care, such as occupational therapists, counsellors, nurses, or doctors● Support client’s plan & follow up activities at home● Report involved activities of client & support I have given, client’s wellbeing, any incidents, or the progress they have made towards their goals -
Residential LivingAutism Association Of Western Australia Dec 2021 - Aug 2022Perth, Western Australia, Australia -
Network Support OfficerGoodstart Early Learning Jan 2022 - May 2022Perth, Western Australia, Australia● Reporting to Manager Operating Officer about centre processes and procedures. ● Support in developing centre policies and ensuring compliance● Planning and managing projects and contributing to product innovation● Promoting efficiency by implementing improved operational procedures● Conduct regular operational reviews and audits for preventive maintenance● Conduct regular meetings with team members to discuss operational updates, ideas and issues.● Develop and implement plans to improve operational effectiveness and efficiency -
Team Leader In EducationGoodstart Early Learning Oct 2018 - May 2022East Perth● Communication skills – written & verbal ● Work as part of a team & independently ● Conduct learning activities with respect to individual needs of children, including basic self-help skill● Responsible for the guidance, support, direction, discipline & general supervision of staff & students within the Childcare service.● To develop the Children’s Program (reflecting Early Years Learning Framework guidelines). Write up the program (Curriculum), co-operating with staff & Children’s needs.● Develop rapport with children, families & staff● To maintain observations & records of individual children’s progress, particularly those identified through staff observation.● Opening & Closing, ensuring children are safe & settled when parents dropping off & picking up● Develop interactive literacy & numeracy activities to fulfil curriculum -
Sales ExecutiveHong Leong Bank Berhad Mar 2011 - Sep 2015Kuala Lumpur, Malaysia- Day to day Direct Sales management of Business Banking Officers to achieve business lending, deposit and Fee income goals to include activity and pipeline management.- Works with Business Banking officers on appeals, overrides, and pricing exceptions within the lending process. - Partner across the enterprise to ensure shared best practices, participation in enterprise-wide projects and build meaningful and effective relationships with internal and external partners.- Thorough knowledge of deposits, loan, and investment systems, report generation and information gathering- Conduct face-to-face customer meetings, presentations, proposals, and demonstrations
Jacquelyn C. Education Details
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Bachelor Degree -
Stott'S CollegeFamily And Community Services -
Australia Institute Language And Further EducationEarly Childhood Education -
Australia Institute Language And Further EducationEarly Childhood Education
Frequently Asked Questions about Jacquelyn C.
What company does Jacquelyn C. work for?
Jacquelyn C. works for Konnectus Support Coordination
What is Jacquelyn C.'s role at the current company?
Jacquelyn C.'s current role is Team Lead Psych Recovery Coach and Support Coordination.
What schools did Jacquelyn C. attend?
Jacquelyn C. attended Christian Heritage College, Stott's College, Australia Institute Language And Further Education, Australia Institute Language And Further Education.
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