Resolve guest problems utilising strong guest service skillsUtilise appropriate methods to note important guest information and special requestsTake ownership for guest queries seeing them through to conclusion, ensuring the guest is kept informed every step of the wayAnswer incoming calls and chats prompity and professionallyExecute excursion cancellation communication to guestAttend applicable meetings and trainingsManage a high-volume workload, meet productivity goalsSupport various departmentsDemonstrate service excellence in every interaction to provide customers a luxuryservice experienceDemonstrate product knowledge and technical selling skillsMeet assigned monthly, quarterly, and annual targetsMaintain customer/potential customer databaseExecute other projects as assigned by managementProcess payments using Seaware Touch/Seaware MainMonitor multiple email inboxesSupport Documents Department to ensure all Guest Inform Forms(GIFs) are received and inputted to SeawareReview vessel FIT manifests and group manifests to ensure GIFs received/requestedPrepare and send out Travel Documents to guests and travel agents

Review insurance policy to determine coverage. Prepare insurance claim forms or related documents and review them for completeness. Provide customer service, such as limited instructions on proceeding with claims. Transmit claims for payment or further investigation. Contact insured other involved persons to obtain missing information. Testing data systems. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individual