• Supports regional team of approximately 9 experienced Executive Talent Attraction Partners, who hire the most ideal and highest impact candidates in close collaboration with SAP’s executives and HR partners. • Provides support to the Americas team which includes distributing individual search assignments, monitoring performance and KPIs, and solutioning problems • Infuses best practices and operational rigor while also executing individual assignments. • Ensure exemplary client and candidate experience.  • Capitalize on opportunities to improve all aspects of service delivery and quality of hire.Accomplishments: • Global EXTA KPI Dashboard: Individually created and maintains a dynamic, interactive Excel Dashboard for up-to-date monitoring of Talent Attraction Target KPIs including external hires, female hires, and female hires in management roles• Executive Onboarding Pilot Project Manager: Alongside the Executive Integration Lead, developing a seamless process and defining touch point’s that comprise a New Hire’s experience. Curated materials for a New Hire Library as well as develop a governance and maintenance model.

• StaffGeek – A program developed by Owner and I/O consultant Marc Prine using the Hogan Personality Assessment to rate testers according to a company’s selected core skills; In conjunction with Marc, I assisted in: - Organizing demographic output data using descriptive statistics in both SPSS and Excel to determine; Additional statistical methods used included t-tests and item analysis. - Evaluating existing training items by organizing interview and selection data, analyzing descriptive statistics, and cleaning output data into useful formats • Liberty Mutual Competency Development- Categorized and defined a list of 400 business relevant core competencies for various jobs within the organization- Developing core competency relevant interview questions, question probes, and Behaviorally Anchored Rating Scale (BARS) for each question to ensure seamless execution during the interview process- Collaborated with project lead as well as other content creators to ensure that work was completed in a timely manner and depicted one unified tone throughout - Skillfully utilized Jasper AI technology to diversify interview question content and increase the rate of question development

• Independently managed a case load of 60+ clients to ensure that quality care was provided to each individual in need in a timely and consistent manner• Provided in-person wellness checks to confirm that safety measures and healthcare needs were being upheld to meet standards of quality care• Sought to promote positivity and empathy during all interactions with clients, families, and staff• Helped patients and their loved ones to make a care plan and maintained complete patient records with extensive detail regarding diagnosis, medications, and medical team contact information

• Completed initial clinical evaluation and overall admissions process to Mental Health Drug and Alcohol Treatment Center• Worked closely with Care Managers and Billing Specialists to ensure completion of all required client documentation for entrance to treatment program• Provided on-site search procedures for client and personal belongings during the admission process to ensure safety and compliance standards of the facility were met• Completed insurance pre-authorizations daily to ensure that patient services were available to each admission• Demonstrated humility, empathy, understanding, and patience with new admissions through each step of the process• Developed reciprocal and sustainable relationships with other local treatment service centers to coordinate the most effective and timely care for each person

• Provided mental health and substance use screening and engaged in brief relationship building and active listening with clients through telephonic discussions, telehealth appointments, and in-person community interventions in homes, schools, and facilities• Utilized best practices such as motivational interviewing, and stages of change to assist individuals in healthcare decision making related to their current crisis• Coordinated warm handoff to admissions department substance abuse and mental health inpatient, Intensive Outpatient/Outpatient Care, and other applicable services• Provided education to enable clients to identify their as well as their protective factors to develop person-centric crisis plans.• Assisted in after-care planning for individuals discharging from medical setting and help ensure that behavioral health needs are included in care plan.• Engaged in team-based care and work cooperatively with other medical professionals and county-wide personnel.• Completed appropriate documentation, including to document each service-related contact in case note according to program standards. As well as logging each interaction into tracking spreadsheet(s). Updating outcomes of cases as appropriate and write narrative outcomes for success stories.• In depth understanding of funding sources, insurance, financial limitations of funding sources. This includes Medicaid, Medicare and County Funding.• Acted as Lead Crisis Worker to provide assistance to other workers in the field and map out systematic approaches to crisis interventions to offer timely care to all individuals seeking services and support• Led and managed an initiative to provide temporary housing to individuals experiencing homeless that were diagnosed with COVID-19 to provide them with the ability to safely quarantine