Jacquelyn Johnson Email & Phone Number

Richmond, Va, Us

United States

Richmond, Virginia, United States

Richmond, Virginia, United States

• Led $2.5 MM California market data transformation migration from a legacy platform to an enterprise data foundation system, which allowed this market to leverage payment innovation strategies by influencing change management impacts, which included customer utilization, outcomes, behaviors, key performance indicators, cost trends, prescribing patterns, and consumer choices.• Partnered with Deloitte vendor teams in standup of five Enhanced Personal Health Care web reporting infrastructures (development, SIT, UAT, production and performance) to support value-based reimbursement vs. fee-for-service reimbursement, which in turn enabled Anthem to contract with Primary Care Physicians, Accountable Care Organizations, Patient Centered Medical Homes, and Ambulatory Intensive Care Units that included Medical Management, Care Management and Disease Management services.• Awarded for leadership on 2015 cyber-security breach program.• Recognized as Anthem Open Enrollment Ambassador, tasked with assisting external clients in product selection.• Member and participant in community-building opportunities through Anthem’s Women’s Inspired Network (WIN).• Spearheaded opportunities for Anthem to provide health and wellness information to Richmond YWCA participants.

Richmond, Virginia, United States

• Key team member assigned to lead Helix data transformation effort and responsible for delivering VRU functionality. Successfully recommended combining two Agile delivery teams, thereby saving the company money, streamlining delivery and eliminating process redundancy. Responsibilities included but not limited to Issue/risk, dependency, timeline, budget and change management components.• Successfully led an inbound collections call-center standup, which included vendor selection, technology implementation (e.g. dialer, router), agent training and building readiness to meet hard go-live date.• Coordinated and led fifteen + platforms and vendors as IT and business Program Manager assigned to develop and implement Remote Deposit Capture functionality. 804.537.0711 PROFESSIONAL SUMMARYJACQUELYN JOHNSON• Key team member tasked with selecting and implementing enterprise project management system, Business Engine Network.• Recognized as a subject-matter expert in project management and time entry systems, and consulted to ensure best- practice adherence during system expansions, while influencing process improvements and assessing change management impacts.• Authored a project management training manual and delivered project management system and process training to more than 300 users. This training was eventually transitioned to the corporate training department.• Recipient of Capital One’s highest corporate honor for leadership on collections gift card implementation. The Circle of Excellence award recognizes outstanding individuals and teams that deliver results on high-impact projects while exemplifying company values. Customer process workflow creation was integral in defining project scope and requirements as well as assessing change management impacts to client experience.

Master'S Degree, Psychology

Bachelor'S Degree, Mass Communication/Media Studies