As an AIM Sales Specialist at Associated Wholesale Grocers, I am entrusted with managing vendor and internal issues related to the iPro platform, ensuring optimal performance, facilitating new user setups, and conducting routine maintenance. In addition to that, I produce and distribute a weekly newsletter to retailers, featuring curated social media content and custom graphics designed using Emfluence. My responsibilities include:Promptly responding to vendor and internal inquiries and concerns regarding the iPro platform, employing various communication channels such as email, chat, phone, or in-person interactions.Conducting thorough research to identify the root causes of issues and implementing effective solutions, resolving issues that can be addressed locally, and escalating complex matters as needed.Generating concise and well-documented support requests to iPro or the internal AWG IT Team for further investigation and resolution via designated portals.Collaborating closely with iPro and AWG IT support teams to track and update outstanding issues until a satisfactory resolution is achieved.Maintaining transparent communication with internal and external stakeholders throughout the issue resolution process, ensuring stakeholders are informed and updated on the progress.Contributing to the efficiency of promotional activities by accurately inputting information into the iPro promotional planning tool.Develop engaging content for weekly retailer newsletters, including social media posts.Coordinate with a graphic designer to request and incorporate custom graphics.Collaborate with team members to proofread and edit content for accuracy and brand consistency.In this role, I am committed to delivering exceptional service to users of the iPro platform and retailers who use our newsletter content, in support of the marketing and advertising objectives of Associated Wholesale Grocers.

I supported ad coordinators with ad program management, from formatting and assembly to proofing and execution. I was proficient in creating, updating, and validating ad planners within the DunnHumby/Aptaris software.Additionally, I handled billing tasks with precision, invoicing vendors and processing credits within designated deadlines using Peoplesoft. I managed the logistics of shipping ad planners and promotional items to retailers.I was entrusted with processing vendor invoices and purchasing departmental supplies. I diligently investigated billing discrepancies and addressed credit inquiries from vendors and retailers, ensuring financial accuracy and integrity.I entered promotions into Salesforce and participated in company trade shows, providing support at information desks, welcome desks, and badge preparation.As part of my responsibilities, I conducted one on one training for employees and vendors on the utilization of DunnHumby/Aptaris software. Lastly, I generated and distributed various reports, including vendor billing reports.

I developed training materials utilized department-wide for both new hires and ongoing employee education. With a meticulous approach, I achieved a remarkable 99.8% accuracy rate in processing and routing security & cash transactions within custody & accounting systems. As a recognized subject matter expert, I provided invaluable insights and guidance on processing derivative transactions. Additionally, I consistently addressed inquiries promptly, surpassing the group standard while maintaining a high level of efficiency.

I consistently met and surpassed departmental standards by efficiently creating new claims for property and casualty losses. I thoroughly reviewed and investigated claim information to ensure accurate case creation. Furthermore, I maintained effective communication channels with clients and adjusters, facilitating clear and comprehensive discussions regarding claim details.

I conducted investigations to rectify misapplied payments/payoffs for client lease accounts, contributing to the clarity of company reports and the restoration of client accounts to current status. Additionally, I served as the designated trainer for both incoming and existing representatives, imparting expertise on automobile lease payoffs. Moreover, I ensured the accuracy of operations by reconciling reports daily and maintaining clear communication with dealers and customers regarding lease payoffs, payments, and title releases.