Manage internal client expectations; assess incoming jobs complexity, due time, resources required and priority; plan, direct and control the job flow based on priorities, staffing and time required to do the jobs; delegate tasks, authority and responsibilities to appropriate team members for timely completion; creates a teamwork environment; lead by example; maintain a high level of professionalism; maintained weekend employee schedules; communicate job status as necessary; problem solving (technical and general); direct point of contact between all customer service sites and our satellite offices; coordinate work at various locations to insure timelines are on schedule; second level of escalation; provide documentation to management of the work done on the shift; analyze process and implement new improvements; identify bottlenecks and correct them; plan and schedule available resources.Experienced Coordinator with a demonstrated history of working in the information technology and services industry. Skilled in Digital Printing, Account Management, HTML, Leadership, and Project Management. Strong professional graduated from University of Wisconsin-River Falls.
Listed skills include Account Management, Customer Service, Html, Digital Printing, and 3 others.