Jacquelyn Phillips Email & Phone Number

Gainesville, Florida, United States

Gainesville, Florida Area

Gainesville, Florida Area

Managing a portfolio of rental homes for individual owners. Clients include both owners and tenants.

I was a Rental Manager for 6 months before being promoted to my first Community Manager position. I managed a dual site community for 1 year before being promoted again to a larger site of 260 units. 1 mile from the University of Florida consisting of 1, 2, and 3 bedrooms. Involved in all functions that directly impact the property: financially, with occupancy and the physical property. Established systems are designed to support the goal of maximizing rental income and maintaining the asset for the owner.-Increased occupancy from 79% to 96% in 6 months, and have been able to maintain that through another 6 months. -Achieved Rental Revue Bonus, exceeding goal set for year end 2013 by over 5%, resulting in maximum bonus.-Currently leading a team of 6, and have had 3 promotions of team members that resulted in managerial positions.-Have headed and oversaw several capital projects and renovations on property.*Rookie of the Year 2012*Turn Award 2012CAM 2013, 2014

Assisting customers with rent questions over the phone and in the office, calling on delinquent accounts, keeping up to date records for property manager, preparing and managing small eviction and foreclosure proceedings, handling sensitive financial information, customer service on inbound and outbound calls, managing daily deposit, reconciling accounts, general office, receivable and collection duties, general assistant duties to property manager.

Accounts ReceivableDuties: Assisting customers with billing questions over the phone and in the office, calling on delinquent accounts, managing files on large accounts, running reports/queries and keeping up to date records for CFO, preparing and managing small claims court cases as well as representing the corporation in civil court on those matters, handling sensitive financial information, customer service on inbound and outbound calls, managing technician cash turn in, entering daily report, preparing daily deposit, daily tickler filer on accounts that need periodic maintenance, running reports on excel, maintaining correct records, managing credit card system, reconciling accounts, general office, receivable and collection duties, general assistant duties to CFO of company.Accomplishments: * Trained in each department to answer customer phone calls, report to managers and technicians, and be able to help in any department if short staffed, * Continually met or exceeded collections goals on a monthly basis

Assisting customers with delinquent small short term loans, handling sensitive financial material, assisting customers on both inbound and outbound calls with solutions for repayment options, processing alternative payments, pursuing hard to contact customers, daily follow-up to ensure payment schedules are intact, general collection duties.Accomplishments: * Collected in excess of $115,000.00 for the company in one year, * Continually met or exceeded collections goals on a weekly basis, * One year of Perfect Attendance, * Supervisor duties while supervisor on vacation or away.

Duties: Helping clients meet pre-assigned financial goals and standards, handling sensitive financial material, assisting customers on both inbound and outbound calls with solutions for repayment options during financial difficulties, reporting financial data to superiors and clients, researching and locating customers with no previous point of contact.Accomplishments: * Learned management skills, trained new collectors, * Met Company and department goals.

tasks, inbound/outbound calls, up-selling, new customer sign up, sales and tech overflow, follow-up, problem solving.

Duties: General customer service tasks, answering phones, making outbound calls, order taking, direct selling, up-selling, follow-up, paperwork, data entry, and problem solving for independent sales representatives.

Master'S Degree, Health Services Administration, 3.99

Bachelor'S Degree, Health Services Administration

Business Administration Associates, Cuba

Accounting

General Eduation Diploma, General Education Diploma