Jacquelyn Phillips Email & Phone Number

Cheshire, Ct, Us

Bloomfield, Ct

Provide Lean Portfolio Leadership to strategically influence and drive organizational efficiencies by leveraging my knowledge of business, finance, and technology systems while keeping the customer centered as my primary focus. Work closely with team leads to evolve current state delivery and management processes by utilizing lean techniques, endorsing Agile principles, and aligning tasks to with the appropriate skillsets while maintaining clear sight of large perspectives. Consistently showcase strong communication skills and the ability to balance and prioritize demand to maximize the return on our investments.

Bloomfield, Ct

Successfully created, implemented, and evolved an Intake process supporting the alignment of Business need with IT solutions. Provided leadership to drive communication surrounding innovative solutions that identified end-to-end impact assessments and architectural direction to achieve desired results for our $20.6M portfolio. Consistently provided fact based data necessary to continuously right-size our delivery model and skill-set bench strength to align with implementation milestones. Identified, documented, and facilitated continuous process improvements to optimize resources, drive efficiency, and reduce overall waste within our delivery system. Identified efficiencies that resulted in a YOY increase in delivery by 20%, a YOY decrease in defects by 9%, and an overall reduction in our operating expenses by a total of 15% over a 4 year assessment period.

Rocky Hill, Ct

-Documentation of current/future state processes -Subject matter expert on Resource Capacity and Demand Planning -Prepared metric reporting, budget variance reports, project status reports, capacity models, master resource rosters, master production schedules, and project forecast reports. -Identified forecast overages and worked with leads to rectify discrepancies across the IT Portfolio-Presented consolidated views of yearly project planning and resource forecasting to management utilizing analytics within Excel and PowerPoint-Balanced resource forecasts with demand expectations by working closely with Project Managers, associate Resource Managers, and development leads to realign the plan as necessary-Actively monitored operational activities by enforcing mandatory compliance requirements across our 3000+ resource pool

Rocky Hill, Ct

-Managed the project intake & estimating phase of the SDLC-Worked with the Business Direction team, Project Managers, Resource Managers, and various business segments to properly schedule/staff development projects-Managed the MS Project based Resource Planner which is used on a daily basis to forecast project resources and allocations for all revenue, internal, and capitalized projects-Managed the MS Access based application used to track all project details including project descriptions, start and completion dates, phase dates, and business segments, and project managers-Worked closely with the Financial Manager to help develop a method to track project variances based on Actual vs. Forecast timelines and resource allocations-Responsible for MS Project Server time approvals, set up, and maintenance for all resources allocated to internal projects-Created project Metrics reports on a quarterly basis for all completed projects-Created project Forecast reports on a quarterly basis across the IT portfolio

Ms, Technology Management, 4.0

MS in Technology Management with a focus in Lean Six Sigma from the School of Technology and Engineering

Certification, Lean Six Sigma

Bs, Sociology And Business