- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.- Managed scheduling, training and inventory control.- Built strong operational teams to meet process and production demands.- Implemented policies and standard operating procedures and managed quality, customer service and logistics.- Delivered positive customer experiences by implementing effective quality assurance practices.- Analyzed and controlled materials, supplies and equipment operational expenses.- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.- Collected customer fees, managed refunds and provided complete sales documentation.

- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.- Conducted periodic inspections of job sites for quality and progress.- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.- Built and established strong partnerships with teams, vendors and contractors.- Generated and tracked change orders and other contractual modifications affecting budget and schedule.- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.

- Established community relationships to promote martial arts programs.- Boosted revenue and facilitated sales activity while developing consistent student measurements for exceeding goals.- Tracked monthly sales to generate reports for business development planning.- Observed and evaluated student performance and development and provided appropriate feedback on work.- Observed other instructors to learn valuable techniques.

- Act as a liaison between the customer and other Mindbody teams- Manage account for assigned customers to provide training and onboarding support- Provide software training and support to new Mindbody customers- Coach clients through initial implementation of software to reach their business goals - Recommend and/or help to implement other value-added services available through Mindbody

- Develop and implement advertising on personal social media platforms- Distribute personal discount code in order to increase sales and earn commission

- Increased sales using personal social media platforms- Submitted biweekly content to be posted on the company social media platform- Promoted sales on my campus through the use of flyers, free gifts, and pop up shops- Tracked personal sales through the use of personal discount codes- Aided incoming campus ambassadors in understanding the company ethic and expectations

- Oversaw all teams and participants in intramural sports- Filed and obtained liability release forms- Acted as the first respondent for an injury that may have taken place- Distributed proper materials for sport of the day