Jacquelyn Harper Email & Phone Number

Gorham, Maine, United States

Developed a staff training curriculum to facilitate ongoing professional development.Collaborated with peers to ensure staff were well trained, supported, and equipped with the proper tools for success.Implemented a strategic plan to cultivate relationships with and provide regular feedback to an average of 85 staff members.Scheduled and conducted quarterly staff touchpoints and annual staff reviews with a mentality that feedback and coaching are always intended to support the success of staff.Created a safe atmosphere of fun, compassion, patience, and mutual respect with staff.Maintained appreciation programs and consistently embraced a culture of care, empathy, understanding, and mutual growth.

Gorham, Maine, United States

Developed and implemented new recruitment strategies online and within the community.Successfully onboarded and trained new employees.Navigated the changing dynamics of onboarding new staff during a pandemic while maintaining an emphasis on safety without sacrificing culture.Conducted interviews and discerned the appropriate candidates for the team.Collaborated with co-supervisor to conduct regular performance reviews and develop programs to bolster retention.Worked in partnership with other department leaders to coordinate staff schedules with an emphasis on creating high quality matches.

Gorham, Maine, United States

Developed and implemented engagement strategies to better support staff, promote retention, and increase job satisfaction.Organized, prepared, and facilitated quarterly staff meetings as part of the staff ongoing training.Curated and published a monthly newsletter.Planned, coordinated, and executed regular staff appreciation events.

Gorham, Maine, United States

Used excellent verbal and written communication skills to ensure operations ran seamlessly.Coordinated the schedules of clients and care professionals while maintaining a vested interest in facilitating positive relationships between parties.Maintained positive relationships with staff, clients, and vendors.