Jacquelyn Edwards Email and Phone Number

Oversee daily operations by policy and procedure implementation, internal auditing, organization-wide project facilitation, and annual budgeting to increase workflow efficiency and organizational compliance.Strategize business growth by monitoring & researching laws, drafting regulatory comment letters, performing government outreach, and the drafting, review, & maintenance of contracts to minimize risk and maximize business/program development.Enhance organizational communications by leading cross-functional meetings, publishing memos & reports, developing training materials, and efficiently managing projects to improve collaboration and efficiency.Improve department productivity by implementing a department calendar, inquiry tracking system, cross- functional resources (such as compliance guides and a contract playbook), and newsletter to maximize the support provided to organizational leadership/personnel.Support governance activities by drafting corporate filings, governance documents, and reports to support continued recognition of non-profit status.Collaborate with team members across all levels of the business and become a trusted resource for timely guidance, compliance, and information.

Guide, manage, and collaborate with my team of 3 compliance professionals, multiple corporate departments, and 57 operations centers worldwide by performing internal audits, creating training programs & reference guides for all compliance requirements, and building reports utilizing EDI technologies to improve efficiencies, streamline processes, and increase compliance.Ensure government contracts compliance by responding to government agency audits, monitoring vendor/partner contracts, and reviewing federal and state law related to trade and transportation to maintain and grow business profitability.

Publish legal requirements in user-friendly, easy-to-read formats by analyzing insurance compliance regulations and monitoring state laws, agency bulletins, advisory opinions, driver manuals, & AM Best digests to build and develop specialized compliance pages to customer specifications, specialized reference pages for claim handling/payment, and analytical tools for contributory negligence determinations.Build and maintain positive working relationships with state insurance boards to obtain clarification on laws, regulations, and market conduct to ensure the accuracy and clarity of compliance resources.Assist clients with questions by phone and email regarding legal information/content, audit reporting issues, computer errors, and login difficulties to drive customer satisfaction and improve user experience.

Maintain security clearance for accessing CMS systems and receiving government requests to lead the coordination of membership processing team activities.Ensure all membership processing for CMS complied with regulations by auditing requests processed by a team of 30 membership processors.As the Subject Matter Expert for HICS membership processing, meet processing goals by developing standard operating procedures and trainings (both live and computer-based) to improve efficiencies.Provide input to senior leaders related to increasing team productivity and development of best practices.