Jacquelyn Peters Email & Phone Number

Welland, Ontario, Canada

Prepare and maintain logisitcs documentation and files.Filing for day to day operations.Adminstrative duties as assigned.

Welland, Ontario, Canada

Greeting students and recording attendance.Processing registrations and maintaining student records.Open location, setup classrooms and issue course materials.Acccounts Receivable: invoicing and payment processing in Quickbooks Online

Ontario, Canada

• Provided basic expense and income tracking for multiple self-employed clients using Excel and Quickbooks.
• Created and maintained unique document file systems for each client.
• Prepared, compiled, and sorted receipts for data entry on monthly and year-end cycles.
• Prepared source documents by compiling, verifying accuracy and sorting information.
• Transcribed source data into customized Excel worksheets for tax preparation.
• Reconciled credit card, bank statements and entered payments/income statements.

Oshawa, Ontario, Canada

• Receive incoming calls and manage a multi-line switchboard to route calls to appropriate parties
• Face-to-face contact with students, employees, service providers and walk-in inquiries
• Maintained office supplies and coordinated equipment maintenance
• Organize and distribute incoming and outgoing mail
• Photocopy, print various forms of letters, reports, and presentations
• Update and maintain student records, digital and paper, for Ministry compliance

Oshawa, Ontario, Canada

• Handled the tasks of accounting by processing accounts payable and receivables; maintained daily cash flow, performed monthly bank reconciliation, issued checks, bank deposits
• Worked closely with accountant to ensure timely processing of daily/weekly/monthly entries into QuickBooks in compliance with Ministry of Education regulations
• Prepared year-end financial reports and files for tax accountant and Ministry auditors
• Responded to senior management's inquiries regarding accounting discrepancies, questions/concerns regarding accounts payable/receivable, student statements, and made necessary changes
• Enter bills and vendor invoices into QuickBooks; scheduled payments per established deadlines
• Receive and process payments, enter amounts into student accounts and issue receipts

Oshawa, Ontario, Canada

• Assisted Bell customers with account questions and billing issues for 3 lines of business: telephone, internet and satellite television
• Achieved a 95 or better score on all company metrics for call handling and resolution
• President’s Club Award recipient recognizing the top 1% for professionalism and adherence

Whitby, Ontario, Canada

• Collected detailed accident information for insurance companies, official Durham Police reports and Ministry of Transport records
• Achieved 97% accuracy on completed reports with the highest number of customer satisfaction surveys on a weekly basis

Drafted, implemented and reviewed policies and procedures for all levels of staff to ensure a consistent customer experience resulting in a substantial drop in complaints and average 20% new member retentionCompiled reports from sales and membership levels on monthly, quarterly and yearly cycles and provided recommendations on targeted sales and seasonal.

Accounting & Payroll Administrator, Accounting Technology/Technician And Bookkeeping

Graduated with Honors; 96% GPA Accounting & Payroll tutor and mentor

Bachelor Of Science, Anthropology/Psychology

Peterborough/Oshawa Completed 3 years B.Sc. Joint Honors undergraduate program