The Head of Operations is responsible for overseeing the day-to-day management of the Merchandising and Sales Business Units (BU’s) within MPS. Furthermore, this position is also responsible for driving Client Relations, as well as strategy formulation and achievement within both BU’s to contribute towards organizational excellence.- Operational Excellence - Management of Client Relationships - Management of Merchandising Business Unit- Management of Sales Business Unit- CMD Development and Maintenance- Business Unit Reports- Strategy- SOP’s and corporate governance- BI Reporting- Manage Audit Division- Joined up business planning (Clients)- Projects- Costing Models- Datawarehouse Management- New Project Deployment. - Keep up with Industry Knowledge- Direct report management – Performance management.- Direct report management - Development and career plans.- Direct report management - Motivation and empowerment.- Budget Management

 Manage customer data collection strategy and integrity. Efficiently activate the “Know your customer” strategy and maintain the data integrity.  Action Operational exception reports.  Continuously review and manage the allocated budget.  Manage the compliance against Trade Marketing and Client campaigns.  Cross functional communication between all departments. Accurately and timeously prepare RSM report.  Adherence to relevant policies and procedures.  Requires all aspects of sound people management: • Recruitment • Development • Remuneration and Rewards • Performance Management • Career path planning • On-the-job training, coaching & mentoring • IR issues  Ensure appropriate levels of management and accountability.  Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative.  Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on Productivity benchmarks are met (Team is motivated with high morale).  Plan and prioritize, demonstrating abilities to manage competing demands.  Regular trade visits with & without staff (FSM’s and Reps) and cold calling.  Build our knowledge and understanding of customers, shopper and consumer trends. Understanding of coverage capacity versus universe. Grading and sequencing in order to meet customer specific requirements. Ensuring our brands are available and visible in order to influence consumer decisions at the point of consumption.  Wine adviser deployment linked to cycle priorities.

Manage a National Sales Team & Route to Market for Leading Brands. (5-hour ENERGY, Calcutta Sauces & Spices, Carnival Sherbet Straws & Grab a Bag Lucky Packets. I am also responsible for listings of New Brands within Chains & Groups of Customers Nationally. Support with Product development as well as Marketing & Sales Strategies. Development of New Business unit for Homemark within the FMCG Market. Support & Development of New Products (Calcutta, Carnival Straws, Grab a Bag Lucky Packets). Development & Implementation of a Route to Market Plan Listing of New Products in different National Trade Groups  Develop and implement Business Plans  Develop & Activation of National Promotions  Achieve Area Growth Targets Increase Buying Customers Manage Business Assets & Resources Manage Account Manager Team Manage & Train in Store Merchandisers Perfect in Trade Activation Development of POP and Equipment Manage Promotional Activity Manage Pricing to enable Competitive Pricing Model Implement Penetration Plans to support Availability Lead, Support and Guide Sales Teams through Coaching Set up and Management of Distributors Nationally Manage Age Analysis & Debtors Books

 Develop and implement Business Plans  Achieve Area Growth Targets Increase Buying Customers Manage Business Assets & Resources Manage Account Manager Team Manage Team Leader and Merchandiser Order Taker Team Manage Impact Teams Manage & Train in Store Merchandisers Perfect in Trade Activation Manage POP and Equipment Manage Cooling Equipment Manage Promotional Activity Manage Trade Pricing Down through Growth Unit Terms Grow Per Capita Consumption per specific Areas Implement Penetration Plans to support Availability Activate Commuter hot Spots for Growth Lead, Support and Guide Sales Teams through Coaching Meet and Manage Market Logistic Partners and Route to Market