Jacques Mcdermid Heyns Email and Phone Number

Primary responsibilities at the centre:- Managing the centre’s day-to-day activities (i.e., client service/support, report writing, finances, marketing, general administration, managing the booking system, etc.)- Selection, training and mentoring of 5 to 6 writing consultants each academic year.- Providing academic writing consultation for (primarily) postgraduate students.Secondary responsibilities, aligned with Academic Literacy:- Teaching and preparing Academic… Show more Primary responsibilities at the centre:- Managing the centre’s day-to-day activities (i.e., client service/support, report writing, finances, marketing, general administration, managing the booking system, etc.)- Selection, training and mentoring of 5 to 6 writing consultants each academic year.- Providing academic writing consultation for (primarily) postgraduate students.Secondary responsibilities, aligned with Academic Literacy:- Teaching and preparing Academic Literacy classes for students enrolled in Information Technology courses (because of background knowledge and skills in computer literacy).- Managing the Computer Literacy component of Academic Literacy (training and managing student assistants, dealing with student queries and marks, etc.)Continuously keeping up to date with and implementing best academic writing, mentoring and client oriented practices.Implemented a stronger client oriented aspect to consultant training (focusing on positive reinforcement) to expand on and improve the existing academic writing focused training.Assisted with the transition from a primarily paper based booking system to a modern electronic booking system. Show less

Stepped in to assist the Centre for Translation and Professional Language Services (CTrans) when they urgently needed a project manager, as well as someone who could handle some of the general administrative work.Streamlined and modernised project workflow.Streamlined some administrative, as well as client and stakeholder communication related tasks.Quality controlled different translation and editing projects.Successfully managed the centre and kept projects… Show more Stepped in to assist the Centre for Translation and Professional Language Services (CTrans) when they urgently needed a project manager, as well as someone who could handle some of the general administrative work.Streamlined and modernised project workflow.Streamlined some administrative, as well as client and stakeholder communication related tasks.Quality controlled different translation and editing projects.Successfully managed the centre and kept projects running unaided for almost half a year until a new manager and assistant were employed permanently.Consulted and assisted students with their academic writing. Show less

Because of background knowledge and skills in computer literacy, took over the management and maintenance of the Computer Literacy component of the Academic Literacy subject group.Provided technical support for colleagues in the Academic Literacy subject groupStreamlined the process for reporting on student marks for the Computer Literacy component.Taught and prepared Academic Literacy classes for students enrolled in Information Technology courses.Consulted and… Show more Because of background knowledge and skills in computer literacy, took over the management and maintenance of the Computer Literacy component of the Academic Literacy subject group.Provided technical support for colleagues in the Academic Literacy subject groupStreamlined the process for reporting on student marks for the Computer Literacy component.Taught and prepared Academic Literacy classes for students enrolled in Information Technology courses.Consulted and assisted students with their academic writing. Show less

Taught English (written and spoken) at two elementary schools.Created a teaching environment based on learning through play.Tutored English (written and spoken) to adults after school and over weekends.Engaged in many cultural exchange events with teachers and learners from different schools.