• Responsible for maintaining, developing and enhancing the compliant status and use of IT operating platforms for UK&IE associates to perform their daily activities• Provided critical support for operational change in the deployment and developing use of new technologies to increase productivity• Project managed iPad and iPhone rollout• Integrated and maintained business systems platforms for UK&IE • Ensured IT systems and policy compliance, and maintained SOPs• Achieved productivity gains through the use of technology• Led key systems analysis and reporting• Responsible for content administration MS SharePoint• Extensive experience of Remedy queue managementAchievements:• iPhone deployment to 70 Users• iPad deployment to 80 field based users• iPad training to Sales Force for which I received an award

• Nominated for a six-month secondment to lead the deployment of iPads• Liaised with third party vendors including Vodafone and Apple• Extensive knowledge and understanding of iDevices and their respective iOS• Managed the transition of laptop PC to iDevice for field-based employees• Led the sourcing, staging and deployment of iPads and applications• Organised and delivered training and support in Apple iOS and business applications including iWorks to sales employees• Developed and distributed simple, customer-focused ‘how to’ and ‘help’ guides• Managed logistics for equipment collection• Responsible for the installation, configuration and support of a CRM tool• Responsible for analysing and reporting on mobile data usage• Engaged with senior leaders to define KPIs

• Provided second line support using ITIL best practice for over 5,000 onsite and remote employees• Responsible for the backup and restoration of data using Legato, tape management and backup reporting for compliance and SLA purposes• Responsible for network folder security management and printer networking• Liaised with third party vendors including AOAT, BT and IBM• Led video conferencing support and troubleshooting• Led Outlook training for employees• Created and maintained business critical SOPs to ensure policy compliance