Jacques Smith Email & Phone Number

Cape Town, Wc, Za

With 27 years of dynamic experience in supply chain logistics, I bring a proven track record of driving impactful results and operational excellence to your esteemed team. Throughout my career, I have showcased strategic leadership and a commitment to continuous improvement, consistently delivering tangible outcomes that contribute to organizational growth and sustainability.My expertise spans process redesign, contract harmonization, and operational workflow optimization, all aimed at maximizing efficiency gains. I thrive in leading multicultural teams, fostering collaboration and innovation to achieve common goals. Complemented by specialized coursework in Supply Chain Management and ongoing professional development, my skill set is comprehensive and ready to be leveraged in my next role.I take pride in achieving TUV accreditation for multiple sites, setting a benchmark for excellence in compliance, efficiency, and safety. Moreover, my proficiency in identifying and implementing end-to-end logistics solutions through value chain audits has consistently delivered sustainable results for my employers.Thank you for considering my application. I am eager to discuss how my background, skills, and achievements can contribute to the success of your organization.

Bellville, Western Cape, South Africa

Key Performance Areas:Operations Management:Responsible for overseeing day-to-day operations and ensuring smooth functioning.Market Analysis and Business Development:Analyze market trends and competitor activities to identify opportunities, while also prospecting, qualifying, and closing deals with new clients and transport service providers.Client Relationship Management:Build and maintain strong relationships with both existing clients and transport service providers.Financial Management:Forecast, monitor, and manage Profit and Loss (P&L), providing accurate financial reports and executing payments to suppliers.Team Leadership and Improvement Initiatives:Hire, train, develop and appraise staff, while also initiating improvements in operations and leading digital transformation efforts.Projects & Achievements:• Management and continuous updates of the company website.• Periodic reviews and maintenance of company policies and procedures.• Spearheaded the introduction and seamless implementation of a comprehensive Transportation Management System (TMS)

Bellville, Western Cape, South Africa

Key Performance Areas:Acted as a catalyst for change, employing principles of discovery, observation, evaluation, and implementation to drive transformation.Identified key areas for business revival and company image enhancement, including Brand & Marketing, Service Offering improvements, Process development, Human resources, financial control, and Digital Transformation.Supplementing current staff, prioritizing financial control and operations.Identified and mitigated risks throughout the transformation process.Initiated and implemented change while also mentoring, coaching, and training employees on newly developed processes.Projects & Achievements:• Spearheaded, designed, and launched the company's new website.• Formulated and executed comprehensive company policies and procedures.

Centurion, Gauteng, South Africa

Key Performance Areas:Operations Management:Successfully managed daily operations across 3 regional distribution centers (DCs) and 7 cross docks, servicing RSA & SADC Clicks, The Body Shop & Claire’s stores, ensuring adherence to client service level agreements (SLAs).Implemented robust forecasting mechanisms to anticipate volume fluctuations, optimizing fleet utilization and staffing requirements, and consistently communicated key performance indicators (KPIs) to both clients and internal stakeholders.Financial ManagementPresenting and participating in weekly and monthly OPCO and EXCO meetings to address financial query resolutions.Business Development/Project Management:Collaborated on various projects resulting in substantial cost savings, revenue generation, and operational optimizations, including streamlining networks, increased revenue through additional projects and implementing advanced Transportation and Warehouse Management Systems (TMS/WMS) and Routing SystemsTeam Leadership and Improvement Initiatives:Provided direct support to site staff, training & developing, aligning client and organizational strategies, and maintained monthly internal KPIs for employee appraisals and management review, offering a comprehensive overview of contract performance.Manage and execute HR and IR functions, including performance appraisals, disciplinary actions, and manage multi-cultural and level team of 300 employees ensuring operational excellence through high performance teams.Customer Management & Quality Management:Presenting and participating in daily, weekly, and monthly OPCO and EXCO meetings to address operational query resolutions.Demonstrated commitment to quality management through achieving ISO 9001:2015 standards, Fleet ManagementManaged a mix spec’d fleet of 93 vehicles including licensing, permits, tires, fuel & fuel cards, tracking & monitoring systems, repairs, and maintenance.

City Of Cape Town, Western Cape, South Africa

Key Performance Areas:Operations Management:Coordinate the distribution of client stock locally, nationally, and internationally, including seasonal volume forecasting and coordinating with support services.Develop routes in line with stores NDD (Nominated Delivery Day’s and NDT (Nominated Delivery Times) and delivery schedules.Provide multi-contact support managing and overseeing HISENSE and DEFY contracts.Travelling to Namibia for monthly site visits and audits.Financial ManagementMonitor profit and loss (P&L), oversee and present weekly billing.Project ManagementCoordination and setup of Mossel Bay Warehouse, resources, transitioning between DC and Warehouse distribution.Managed and executed interviews, onboarding intake and allocation of learner drivers as part of the learner driver program.Team Leadership and Improvement Initiatives:Manage and execute HR and IR functions, including performance appraisals, disciplinary actions, and manage multi-cultural and level team of 70 employees.Customer Management & Quality Management:Presenting and participating in daily, weekly and monthly client operations meetings, addressing planning and query resolution.Draft, implement, and maintain ISO 9001:2008 Business Management policies and processes.Conduct employee training sessions for the transition from ISO 9001:2008 to 9001:2015 and orientation focused on quality improvement and ISO 9001:2015 compliance.Demonstrated commitment to quality management through achieving ISO 9001:2015 standardsFleet ManagementManaged a mix spec’d fleet of 8 vehicles including licensing, permits, Namibia RFA Logbooks and Charges, tires, fuel & fuel cards, tracking & monitoring systems, repairs, and maintenance.GRP Closed body Triaxles with tuck away tail liftsGRP Closed body Rigids with tail lifts & mag lock systems, 12ton, 8ton, 4ton

City Of Cape Town, Western Cape, South Africa

Key Performance Areas:Operations Management:Coordinate the distribution of multi-client stock locally, nationally, and internationally, including seasonal volume forecasting and coordinating with support services.Scheduled routes and deliveries for local, country, and cross-border distribution in line with stores NDD (Nominated Delivery Day’s and NDT (Nominated Delivery Times).Travelling to Namibia for monthly site visits and audits.Financial ManagementOversee and present weekly & monthly billing.Project ManagementWorked and stayed in Windhoek 1year and 6months coordinating, establishing and setup of Namibia Warehouse, resources, establishing service providers, facilitating distribution on behalf of various Clients.Coordinated fleet imports for the Namibia operations.Team Leadership and Improvement Initiatives:Conducted HR and IR functions, including performance appraisals, disciplinary actions, and manage multi-cultural and level team of 96 employees ensuring operational excellence through high performance teams.Customer Management & Quality Management:Presenting and participating in daily and weekly client operations meetings, addressing planning and query resolution.Maintain ISO 9001:2008 Business Management policies and processes and ISO 9001:2008 compliance.Demonstrated commitment to quality management through achieving ISO 9001:2008 standards.Fleet ManagementManaged a mix spec’d fleet of 21 vehicles including licensing, permits, Namibia RFA Logbooks and Charges, tires, fuel & fuel cards, tracking & monitoring systems, repairs, and maintenance.Tautliner LinksGRP Closed body Triaxles with tuck away tail liftsGRP Closed body Rigids with tail lifts & mag lock systems, 12ton, 8ton, 4tonPlanned fleet maintenance and repairs, monitored vehicles via tracking systems.

High School Diploma, General Studies

Six Sigma Principles, Logistics, Materials, And Supply Chain Management, Six Sigma Principles

Six Sigma Principles University System of Georgia

Supply Chain Management: Learning Perspective, Logistics, Materials, And Supply Chain Management, Supply Chain Management: Learning Perspective

Supply Chain Management: A Learning Perspective Korea Advanced Institute of Science and Technology(KAIST)