Jacques Brown Email and Phone Number

Provide technical (Help Desk) support to learning management systems users.Advise and help in implementation of technology during curriculum development.Develop and support methods and procedures for synchronous technology adoption intocurriculum (video conferencing, Voice over IP, Chat)Develop and create documentation and support materials for curriculum and instructiontechnologies.Provide technical support for the clients Information System.Maintain learning… Show more Provide technical (Help Desk) support to learning management systems users.Advise and help in implementation of technology during curriculum development.Develop and support methods and procedures for synchronous technology adoption intocurriculum (video conferencing, Voice over IP, Chat)Develop and create documentation and support materials for curriculum and instructiontechnologies.Provide technical support for the clients Information System.Maintain learning management systems (Blackboard and Brainhoney), including course content,enrollment data, customer data, etc.Provide remote troubleshooting solutions for computer or operating system issues that affectcourse delivery.Work closely with other departments for collaborating IT projects.Train other staff and stakeholders on technical issues as needed.Provide technical support to web conferencing system users.Provide remote troubleshooting solutions for computer or operating system issues that affectcourse delivery.Light design and programming work related to file transfers or automated scripting.Analyze complex computer systems, identify problems, and develop and implement logicalconclusions and effective solutions.Develop and recommend cost effective technical system improvements.Operate a personal computer and manage servers using program applications appropriate toassigned duties.Other duties outlined by the Director of Information and Technology or Technical SupportSupervisor. Show less

Configure, QC, and stage IT and A/V equipment for rental orders.Handle IT-related technical inquiries from clients, account executives, and other SmartSource technicians.Assist with field activities and inventory activities as required by the Operations Manager.Support Operations Manager in other day-to-day functions as directed.

Support and maintain in-house computer systems, desktops, and peripherals. Respond to incoming trouble calls in a queue or ticketing system. You will manage workflow and user communication for assigned tickets based on current process throughout duration of ticket lifecycle with limited supervision.Expected services will be mostly in the area of desktop, hardware, and network troubleshootingSupport and maintain in-house computer systems, desktops, and peripherals.Install, diagnose… Show more Support and maintain in-house computer systems, desktops, and peripherals. Respond to incoming trouble calls in a queue or ticketing system. You will manage workflow and user communication for assigned tickets based on current process throughout duration of ticket lifecycle with limited supervision.Expected services will be mostly in the area of desktop, hardware, and network troubleshootingSupport and maintain in-house computer systems, desktops, and peripherals.Install, diagnose, repair, maintain and upgrade all hardware and equipment while ensuring optimal workstation performanceInstall hardware and software systemsSet up computer security measuresInstall and maintain VOIP phone systemsConfigure computer networks Show less

PC diagnostics and repairSoftware installation and upgradesSoftware training (including specialized software for visual impairments)iOS device setupiOS training (including built-in accessibility features and third-party software)Assessing clients for new equipmentSetup and training of accessibility devices (including but not limited to CCTVs, VictorStream, Milestone, and Bard)

Install, upgrade, support and troubleshoot, Windows 7, Windows 8 8.1, Windows 10, and Microsoft Office 365 and any other authorized desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment. Performs remedial repairs on computers, laptops, printers and any other authorized peripheral… Show more Install, upgrade, support and troubleshoot, Windows 7, Windows 8 8.1, Windows 10, and Microsoft Office 365 and any other authorized desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment. Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment. Customize desktop hardware to meet user specifications and site standards. Performs work in compliance within specified warranty requirements. Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels. Safely package equipment for branches and arrange for the transport of the equipment. Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network. Develop trends by monitoring and analyzing incoming calls, problems and support requests Show less

The single point of contact between United HealthCare (UHC) and Optum. Have strong communication and collaboration between the IT department and Optum’s business divisions and ensure all departments are aligned to meet overall business goals.Provides routine technology support to computer users at site locations. disseminate routine technical assistance to classrooms, computer labs or offices for hardware implementation and software applications. Primarily responsible for design, installation,… Show more The single point of contact between United HealthCare (UHC) and Optum. Have strong communication and collaboration between the IT department and Optum’s business divisions and ensure all departments are aligned to meet overall business goals.Provides routine technology support to computer users at site locations. disseminate routine technical assistance to classrooms, computer labs or offices for hardware implementation and software applications. Primarily responsible for design, installation, maintenance, troubleshooting, and administration of District-wide core infrastructure, hardware, and applications. Show less

Responsible for monitoring the computers and network of the test center, managing the activities of the test center, developing a strategic vision for the test center staff, supervision of the testing candidates, and overseeing test center budgets, schedules, and training.Site staffing/hiring/retention/conflict resolution/scheduling.Trains, develops and coaches staff. First contact for facility issues. Communicates with internal technical support to investigate and fix technical issues.

Assist in file transfers, sending and receiving information and files and monitoring the system. Determines sequence of operations by studying production schedule. Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output. Starts operations by entering commands. Maintains operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading… Show more Assist in file transfers, sending and receiving information and files and monitoring the system. Determines sequence of operations by studying production schedule. Prepares equipment for operations by accessing software in computer; loading paper into printers and plotters; preparing for output. Starts operations by entering commands. Maintains operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources. Documents problems and actions by completing production logs. Resolves user problems by answering questions and requests. Ensures operation of equipment by completing preventive maintenance requirements and tests; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Maintains client confidence and protects operations by keeping information confidential.Contributes to team effort by accomplishing related results as needed. Show less