Jacques Cyr Email & Phone Number

Bellevue, Washington, US

• Customer Success Manager 06/22 - Present
• Responsible for onboarding and stabilization of Acumatica's “direct” customer base which was in jeopardy of churn, as well as managing customer base and partner relationships of (10) strategic VARs within the Acumatica.
• Worked with senior leadership to develop and expand Acumatica's Direct Customer base, including the definition and review of onboarding, stabilization, and off-boarding of the direct customer base
• Responsible Retention, Expansion, and Customer Satisfaction for a customer base in excess of $6M

Chicago, IL, US

• Global Workday Partner – providing support for all things HCM, Finance, and Analysis suite of unified applications (*Appirio was acquired by Alight as of April 2019) Engagement Manager / Account Lead: – SaaS.
• Managed 8-12 medium to Enterprise organizations. Hosted Quarterly Service Reviews (QSRs) and strategic planning discussions. Acting as a trusted advisor, organized weekly status calls, and prioritized the.
• Communicated between clients, vendors, and internal resources to bridge the gap between customer goals, Hosting and leading QBR and Annual Review sessions
• Identified opportunities for relationship expansion and resource alignment, increasing relationship profitability by an average of profitability, finishing 2021 at 122% of revenue growth target
• Directed road mapping and “art of possible” efforts, ensuring 100% on-time completion on Alights part.On-Going certifications: Workday HCM Certification, Workday Project Management Certification

Pleasanton, California, US

• As Workday's FY came to end (Jan 31st, 2019) the MI territory was realigned and as a result, my position was transitioned to other Account Executives within MI and not backfilled Net New Prospecting: for (23) assigned.
• Conducted net new prospecting for 23 Enterprise-level target accounts in Michigan and Indiana markets with Cloud-based HCM, Finance, & Analysis suite of unified applications.
• Identified $6.8MM in new sales opportunities, surpassing a $1.3MM goal by 523%.
• Collaborated with key channel partners to align efforts and messaging.
• Targeted enterprise-level clients of $1B in annual revenue, including Kelly Service, RGIS, Meritor, La-Z-Boy, Visteon, Tower International, and Joyson Safety Systems.ABOUT WORKDAY: a leading provider of enterprise.

New York, NY, US

• Infor is an enterprise software provider and strategic technology partner for more than 90,000 organizations worldwide.Senior Enterprise Customer Manager – SaaS Applications Role Overview:
• Facilitated large account relationships within the automotive vertical, including Ford, General Motors, and Tier 1, 2 & 3 automotive suppliers.
• Closed $3.4MM in new business, exceeding sales quota by $2MM.
• Guided 36 assigned accounts through the sales cycle, and solved complex business challenges by deploying SaaS-based solutions.
• Orchestrated strategic approach of 6 SME sales team members to define account-specific sales strategies, using QBR and territory planning for strategic positioning, aligning to exceed sales and profitability goals.
• Applied automation of data query technology to track customer-related content, industry market analysis, and competitive landscape to identify trends & opportunities, resulting in a 32% increase in new prospect contacts.

Sunnyvale, CA, US

• “Global Cultural Change”:Enterprise-level Account Manager within the LTS SaaS and Social Media solutions. Role Overview:
• Managed 40+ accounts with total revenue of $3MM+ by leveraging territory planning insights, understanding each client’s industry, and using value-based selling.
• Exceeded sales goals of $2.2MM+, achieving 153% in FY2013 & 147% in FY2014.
• Onboarded users, training on social selling, and shared best practices, realizing a Net Promotor Score (NPS) of 83% or better.
• Helped mentor and train 25 junior reps, sharing best practices to enhance development.

Austin, Texas, US

• “Operational Efficiency”: While I certainly enjoyed many aspects of this role, this position was Boston based, and for personal reasons, my wife and I needed to move back to the Midwest to be closer to.
• Closed $2MM+ in sales within Life Sciences, High-Tech, Manufacturing, and Consumer Products verticals for Agile PLM, MDM, SCM, ERP, and MRP.
• Facilitated over $1.73MM in add-on revenue potential for the sales team.
• Coordinated PLM sales efforts by working with 9 Account Executives throughout Mid-Atlantic and southeast regions, including pre-and-post-sale delivery and management.
• Developed customer relationships, promoted collaboration, and drove a 30% improvement in the client's operational efficiency and profitability.
• Prospected clients of $1B+ in annual sales, including Arthrex, BioVentus (Smith & Nephew), Caterpillar, and Boston Scientific.

Vélizy-Villacoublay, FR

"Managed a great team": While at CADD Edge I Managed direct team 14 sales executives considered to be one of the best sales groups under the SolidWorks umbrella within New England and Mid-Atlantic regions. o Helped guide team to grow annual revenue to $20M+ o Mentored and coached team members, implemented territory planning, and promoted metric analysis o.

Vélizy-Villacoublay, FR

Business Development Manager, focusing on utilizing a ‘client centric’ / ‘earn the right’ solution sales approach to helping find resolutions to their challenges.o Premier account manager o OEM, Medical, Aerospace, Automotive, and Consumer Producto CAD / CAM, FEA, PDM, PLM, SCM, ERP, MRP, and Lean Manufacturing practiceso Channel manager for key partners /.

Monroe, LA, US

o Major Accounts IT related sales of: ASP, CRM, Complex Hosting, Managed Services, Network Consulting, VPN, VoIP, and Professional Services o Achieved 102% of goal exceeding $2.5M in annualized 2001 revenue ranked in top 20% of National Sales Team throughout tenure with companyo 01’ Presidents Club member / QIS “Central Region Representative of the.

New York, US

• Regional Account Management role for National accounts such as: Neiman-Marcus, Bloomingdale’s, Saks, Lord & Taylor, and Marshall Field’s department stores.
• Performed extensive analysis of product category performance, demographic variations, and market trends based on internal and external reports Results:
• Exceeded average company sales growth rate by 3.5% and achieved $7M of regional volume annually