- Communicates with clients and site managers alike to ensure our services meet or exceed specifications - Daily scheduling of all technicians, foreman, and superintendents - Coordinate with national suppliers to order materials for jobs and inventory - Proficient in Quickbooks to complete weekly payroll and to produce invoices and estimates to clients- Navigates logistics for mobilization/demobilization of crews, delivering of materials, and scheduling of jobs- Attend bid meetings, contact suppliers, and produce bids for projects

- Consistently ranked in the top 5 of overall sales consultants at Robinson Brothers Ford & Lincoln, the #1 volume Baton Rouge Ford & Lincoln dealer - Generated the sale of 325 vehicles totaling nearly $20 million in gross sales since hire- Achieved a Customer Satisfaction Index score of over 95% month to month since hire- Point of contact for customers for the entirety of the car buying process, including assessment of customer needs and desires, selection of compatible product, negotiation of agreeable terms, collection of customer information and supporting documentation for sale, demonstration of all product features, and delivery of product - Provide excellent customer service for all customers by troubleshooting product issues well into the customer’s ownership of the vehicle and coordinating with appropriate service vendors to correct said issue- Develop strong relationships that result in customer loyalty by building trust through effective listening, straightforward and honest communication, and following through on commitments- Strategically think through customer wants, expectations, and/or hesitations in the buying process in order to close the sale and provide favorable terms for both the customer and the dealership - Coordinate with local vendors to accessorize vehicle to customer’s specifications- Arrange inventory to present an attractive and organized lot of vehicles that is easy for both customers and consultants to locate the perfect product

- Supervise a team of four bicycle mechanics by assigning work orders, introduction and training of new products, and delegation of various product maintenance tasks- Provide personalized customer support by locating specific product needs, researching individual compatibility requirements, and assisting with installation to produce the perfect product for the customer- Develop and operate an online marketplace designed to liquidate dated inventory generating nearly $150,000 in gross sales - Establish a social media presence to build a community following by organizing group rides which led to the expansion of our customer base and increased overall sales- Maintain exceptional customer service by keenly listening to their needs or concerns and taking action to provide them with a solution - Oversee and regulate all product inventory by negotiating with suppliers, tracking inventory levels, and purchasing regularly from vendors to keep the sales floor and mechanics appropriately stocked- Manage general financial responsibilities by preparing day-end financial reports, making deposits, and organizing past financial documents

• Ran the high-paced food preparation line while delegating tasks and expediting orders to put out a high quality product in a timely fashion.• Evaluated strengths and weaknesses of staff to assign positions guaranteeing the strongest team possible.• Clearly outlined job expectations and accountability standards for all employees to ensure the company’s goals are met.• Assisted in ordering produce, dry goods, and cleaning supplies.