Jacques Jones Email & Phone Number

United States

Greensboro, North Carolina

● Program manager serving as an integral part to successful organization workforce readiness with responsibilities that include candidate onboarding and team workload management all within federal compliance laws.● Responsible for daily generation of candidate onboarding reports that efficiently delegates Accessions department job tasks.● Accessions department workload delegation, including accurate accounting and assigning outstanding tasks to accommodate planned and emergency leave, providing precise forecasting for overall organization.● Accountable for developing reports and delivering clear communications to senior leadership regarding the organization’s key performance indicators and production metrics.● Performs SOX (Sarbanes-Oxley) reporting, which ensures the Accessions team’s compliance.● Conducts data driven research to resolve identified gaps in programmatic requirements related to workforce readiness and Accession team.● Actively involved in the selection, development, and implementation of the new HRIS software system, which supports data retention labor law compliance.● Additional duties include requisitions system access requests, and processor inquiries and support

Greensboro, North Carolina, United States

• Responsible for marketing of tax preparation annual course offerings that identified interested tax preparers for tax seasons. • Facilitated all required tax preparation training courses that yielded annual diverse robust teams. • Project Manager for marketing and advertising that generated a successful annual and recurring customer base. • Served as District subject matter expert specifically responsible for investigation and resolution of all income tax filing report errors. • Responsible for accurate and compliant refund distribution and document retention that supported business operations.• Additional customer service responsibilities included customer conflict resolution, IRS document consultations and all post season inquiries.

Greensboro, North Carolina, United States

• Operations Manager responsible for employee hiring/retention, scheduling, maintenance of customer resources, business finances/payroll, and marketing

Greensboro, North Carolina, United States

• Supported Sale Engineers with analytical reviews of technical schematics (MEP) that ensured accurate TRANE equipment selection for all bid packages. • Additional responsibilities included addressing requests from current and potential customers, effective communication to engineers of customer needs that supported cost effective and resolutions

Greensboro, North Carolina, United States

• Daily forecasting for regional service team included management of preventive maintenance contracts and emergency service calls that ensured prioritization of customer service needs. • Internal customer service support included warranty service requests that fostered healthy external customer relations