Jacques Jones Email & Phone Number

United States

Greensboro, North Carolina

• Program manager serving as an integral part to successful organization workforce readiness with responsibilities that include candidate onboarding and team workload management all within federal compliance laws.
• Responsible for daily generation of candidate onboarding reports that efficiently delegates Accessions department job tasks.
• Accessions department workload delegation, including accurate accounting and assigning outstanding tasks to accommodate planned and emergency leave, providing precise forecasting for overall organization.
• Accountable for developing reports and delivering clear communications to senior leadership regarding the organization’s key performance indicators and production metrics.
• Performs SOX (Sarbanes-Oxley) reporting, which ensures the Accessions team’s compliance.
• Conducts data driven research to resolve identified gaps in programmatic requirements related to workforce readiness and Accession team.

Greensboro, North Carolina, United States

• Responsible for marketing of tax preparation annual course offerings that identified interested tax preparers for tax seasons.
• Facilitated all required tax preparation training courses that yielded annual diverse robust teams.
• Project Manager for marketing and advertising that generated a successful annual and recurring customer base.
• Served as District subject matter expert specifically responsible for investigation and resolution of all income tax filing report errors.
• Responsible for accurate and compliant refund distribution and document retention that supported business operations.
• Additional customer service responsibilities included customer conflict resolution, IRS document consultations and all post season inquiries.

Greensboro, North Carolina, United States

• Operations Manager responsible for employee hiring/retention, scheduling, maintenance of customer resources, business finances/payroll, and marketing

Greensboro, North Carolina, United States

• Supported Sale Engineers with analytical reviews of technical schematics (MEP) that ensured accurate TRANE equipment selection for all bid packages.
• Additional responsibilities included addressing requests from current and potential customers, effective communication to engineers of customer needs that supported cost effective and resolutions

Greensboro, North Carolina, United States

• Daily forecasting for regional service team included management of preventive maintenance contracts and emergency service calls that ensured prioritization of customer service needs.
• Internal customer service support included warranty service requests that fostered healthy external customer relations