Jacqui Alexander Email and Phone Number

• Strong work ethic with a focus on exceeding expectations• Strong organisational, planning, and communication skills towards improving operational efficiency.• Extensive experience in Incident, Problem and Change Management.• Demonstrated management capability to build collaborative and effective teams.• Negotiating and influencing to realise strategic objectives. • Ability to work under pressure to meet tight deadlines.• Influentially lead and motivated global stakeholders to develop and implement plans to ensure environment stability.• Built strong relationships with customers successfully improving communication and expectations of all stakeholders.• Successfully transitioned service deliverables to global locations through effective coaching and training.• Constant vigilance to process improvement and creating effective procedures.• Take a proactive approach to developing initiatives for service improvement.• Demonstrated skill in investigating and questioning processes to ensure that they areefficient and effective.• Proven to support several clients effectively while ensuring none are neglected and areconstantly satisfied with my team’s level of service.