Jacqui Alexander Email and Phone Number
“One's best effort should be put forth at all times. You only get out of life what you put into it”About Me:An experienced business professional with expertise in Business Development, Venue Management, Marketing, and Project Management.My expertise lies in coordinating large projects and engaging stakeholders to maximize social impact and organisational effectiveness.With over 15 years of experience in the hospitality industry as a Marketing and Events Manager, I have mastered the art of creating memorable experiences for customers. My journey began in the bustling world of hospitality, where I developed a keen eye for detail and a commitment to service excellence. This hands-on experience has been the cornerstone of my management philosophy: to deliver a personalised, anticipatory service that delights and surprises.As a professional, I embody honesty, ambition, and have a results-driven mindset. With a knack for organisation and a keen eye for meeting deadlines, I have successfully recruited, trained, and motivated staff, emphasising the importance of delivering exceptional customer service. Under pressure, I remain composed, always striving to exceed performance expectations and inspire my team to do the same.My collaborative nature is one of my greatest strengths, as I prioritise teamwork, mutual respect, loyalty, and trust. I believe that teamwork and collaboration are essential to success in any job.I am deeply passionate about fostering positive relationships, whether with suppliers, contractors, or clients, and have consistently demonstrated exceptional written and verbal communication skills throughout my career.Thriving in fast-paced environments, I excel in challenging situations, leveraging my ability to think innovatively, multitask, and work autonomously.I am a truly passionate people person, and I pride myself in going above and beyond for both my employer and my team.
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National Administration Business PartnerY Careers Apr 2024 - PresentAustraliaY Careers is an innovative social enterprise subsidiary of The Y (formerly YMCA) aiming to create 30,000 job placements for up to 15,000 young Australians in the education and care sectors over the next five years. Y Careers was created to address two of our nation’s greatest challenges: the high level of youth underemployment; and the urgent demand for workers in the aged, disability and childcare sectors. Our unique traineeship program introduces young people to meaningful careers, providing each trainee with a dedicated Career Coach for personalised guidance and support throughout their journey. By reshaping the employment landscape, Y Careers ensures young people can build meaningful careers while helping to secure the future of critical services across the country.Y Careers is supported by the Australian Government Department of Employment and Workplace Relations with a substantial grant of $15.2 million, aimed at 'Supporting the setup of Y Careers and its operations'.
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Project Management SpecialistConcentrix Oct 2023 - Apr 2024Gold Coast, Queensland, Australia· Manage projects using the appropriate methodology to be On Time, On Budget and to the appropriate customer satisfaction. · Part of a Project Team in the delivery of large/complex projects · Project co-ordination including experience of running/supporting multiple projects concurrently · Developed computer literacy, particularly in the area of Standard Operating Environment (SOE) products – Microsoft Word, Project, Excel and PowerPoint and OpenAir · Self-manage utilisation to meet target set · Establish and maintain effective stakeholder engagement and management across all projects. · Ensure all Project stakeholders are aware of their responsibilities and accountabilities · As directed, implement appropriate Governance forums across their Projects to ensure that both internal and external stakeholders are proactively engaged and informed. · Ensure regular customer engagement is conducted in dealing with any critical issues. · Contribute to positive Net Promoter Score (NPS) metrics through positive outcomes and interactions. · Contribute to and monitor internal Project status and Executive Governance reporting. · Contribute to Professional Services team through collaboration, internal Programs and leadership. · Ensure all Projects with you as Project Owner are accurately and fully recorded and maintained in Project tracking and reporting systems · Maintain and report on all progress status and metrics required . Maintain RAID (Risk, Assumption, Issue, Dependency) and Changes in OpenAir without exception. -
Team LeaderConcentrix Apr 2020 - Oct 2023AustraliaThe National Coronavirus Helpline account managed phone enquiries in relation to the Coronavirus, NSW Health Vaccination Support, Easy Vaccine Access Service and the Living with Covid service. My role as Team Leader - • Supervised, motivated, and lead a team of non-clinical call handlers • Provided day to day operational and administrative support to achieve performance targets. • Provide regular feedback on team and individual performance. • Reward and recognise good performance. • Coach and develop team members to achieve performance targets and reach their potential. • Take an active role in the organisation training, service quality and meetings. • Triage and escalate technical issues and outages, working in conjunction with appropriate stakeholders Managed the day to day operational and administrative tasks - • Track and approve employee timesheets. • Help to resolve pay enquiries. • Work with workflow management in managing roster conditions to meet staffing strategies and • achieve contract requirements. • Resolve staff rostering issues ensuring contract requirements are met. • Track and evaluate staff productivity and utilisation rates. • Handle At Risk of Harm AROH escalations. • Develop team members with coaching and performance improvement plans. • Manage and resolve team member issues or escalate where required. • Conduct regular one on one meetings to discuss any updates and concerns. • Assist in the development of processes and procedures. • Adhere to security and asset management standards. Conduct regular security sweeps to ensure team compliance.
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Account ManagerAac Event Specialists May 2017 - Apr 2020Helensvale, Queensland, AustraliaAAC ID Solutions Gold Coast, locally owned and operated for 25 years.Australia’s number 1 leading manufacturer and supplier of Custom Tyvek, Vinyl, Plastic, Woven, Fabric & Silicone Wristbands.Supplying RFID, Custom Wristbands, Lanyards, Tickets, Tokens, Promotional Products and Merchandise to all Major Events, International Touring Acts, Venues and Businesses throughout Australia.• Account Managed clients, submitting proposals, estimates and repeat sales.• Accurately perform administration tasks not limited to processing, interpreting, analysing, forecasting and reporting on financialtransactions, stocktake, documents, statistics, incident reports, customer feedback etc• Develop key business relationships & maintain positive relationships with existing and potential customers• Maintained a positive and enthusiastic approach to daily activities and timelines.• Managed all customer enquiries, complaints and troubleshooting.• Updating and utilising CRM systems, NetSuite, ACT, Open Freight• Database Management• MYOB Invoicing and reconciliation implemented and exceeded Budgets and KPIs.• Market research and customer profiling identifying relevant trends.• Assisting the sales support staff with advice, knowledge, and training• Managed all incoming calls and emails, converting enquiries to confirmed sales, whilst promoting the value of AAC Products, and representing AAC in a professional manner.• Cold and warm outbound calling which lead to developing strong business relationships and closing sales to increase revenue.
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Marketing And Events ManagerCoolangatta Hotel Apr 2014 - May 2017Coolangatta, Queensland, Australia• Marketing forecasting and development of initiatives to maximize sales and venue organisation.• Business and sales development, managed and assisted in 100% retention of new and existing business, promoting brand recognition.• Strategically developed effective marketing plans to increase sales and profit whilst managing costs.• Management of all social media, Website and Weekly E-flyer newsletter• Coordinator and copywriter for all press releases, advertising, and other media/ PR coverage, including creating copy for tv, radio, newspaper, and magazine publications.• Competitive profiling and identifying relevant trends.• Database management• Visual merchandiser of 4 outlets• Active P & L analysis, budget control and reporting• Stock management and procurement• Responsible for planning, promoting and ensuring the smooth running of an event schedule and individual events.• Booking entertainment for venue, functions and events to ensure adequate capacity and amenity provisions.• Maintaining relationships with clients, entertainers, and other corporate entities. • Ensuring entertainment and event planning stays within budget -
Marketing And Events ManagerHowl At The Moon Jan 2012 - Apr 2014Gold Coast, Queensland, Australia• Event Management: develop, plan and execution of large, scaled events, product launches, merchandising, theme nights, weddings and functions which increased sales and volume targets.• Hosting of all functions and major events• Created and executed 12 month marketing plans and entertainment calendars• Management of all social media, website and weekly E-flyer newsletter• Competitor profiling and identifying relevant trends.• Database management• Responsible for planning, promoting and ensuring the smooth running of an event schedule and individual events.• Coordinator and copywriter for all press releases, advertising, and other media/ PR coverage, including creating copy for tv, radio, newspaper and magazine publications.• General office, reception and administrative skills• Booking entertainment for venue, functions and events to ensure adequate capacity and amenity provisions.• Maintaining relationships with clients, entertainers, and other corporate entities. • Ensuring entertainment and event planning stays within budget -
Marketing And Events ManagerMermaid Beach Tavern Oct 2005 - Jan 2012Mermaid Beach, Queensland, Australia• Recruitment and training of staff promoted and encouraged high levels of customer service.• Developed strong business relationships with potential and existing suppliers, contractors, and clients.• Cash management, prevention and loss including daily banking and reconciliation needs.• General office, reception and administrative skills• Event Management: develop, plan and execution of large, scaled events, product launches, merchandising, theme nights, weddings and functions which increased sales and volume targets.• Marketing forecasting and development of initiatives to maximize sales and venue organisation.• Business and sales development, managed and assisted in 100% retention of new and existing business, promoting brand recognition.• Strategically developed effective marketing plans to increase sales and profit whilst managing costs.• Management of all social media• Responsible for planning, promoting and ensuring the smooth running of an event schedule and individual events.• Management, rostering and supervision of employees.• Booking entertainment for venue, functions and events to ensure adequate capacity and amenity provisions.• Maintaining relationships with clients, entertainers, and other corporate entities. • Ensuring entertainment and event planning stays within budget
Jacqui Alexander Skills
Jacqui Alexander Education Details
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WestpacWestpac Every Day Banking Certificate Cnw001 -
NetsuiteNetsuite Mylearn And Education
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Gold Coast TourismGold Coast Tourism Digital Workshops: Website, Social Media, And Search Fundamentals
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MyobMyob Essentials
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Certificate -
Pracsoft Certificate Gold Coast Hospital With Wesley Training Facility
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RmlvRmlv Responsible Management Of Licensed Venues
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Cert Iv In Financial Services Tafe Queensland Gold Coast -
Diploma Of Business Tafe Queensland Gold Coast
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Diploma Of Business
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Taroona High SchoolYear 12
Frequently Asked Questions about Jacqui Alexander
What company does Jacqui Alexander work for?
Jacqui Alexander works for Y Careers
What is Jacqui Alexander's role at the current company?
Jacqui Alexander's current role is Y Careers National Administration Business Partner.
What schools did Jacqui Alexander attend?
Jacqui Alexander attended Westpac, Netsuite, Gold Coast Tourism, Myob, Wesley College, Wesley College, Rmlv, Tafe Queensland, Tafe Queensland Brisbane, Tafe Queensland Brisbane, Taroona High School.
What skills is Jacqui Alexander known for?
Jacqui Alexander has skills like Business Development, Sales, Entertainment.
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1kerstinthompson.com -
Dr Jacqui Alexander
Senior Lecturer At Monash Architecture; Director At Alexander Sheridan Architecture @A_S_Architecture, Aff Raia; Heritage Committee Member AiaGreater Melbourne Area -
Jacqui Alexander
Experienced Service Management Professional. Open To New OpportunitiesBallarat North, Vic1au1.ibm.com1 +614190XXXXX
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