* Lead point of contact for clients for all aspects of the implementation projects; including the project kick off, software configuration, go live and training to ensure successful and timely launch.* Closely assessed clients’ needs, aiding them in configuring ManageAmerica to align with their business operations and technical requirements.* Maintained up to date project plans, tickets, and other project documentation to ensure project timelines are on track and visible to leadership.* Worked closely with cross-functional teams, including Sales, Marketing, Customer Success, and Product to troubleshoot and provide technical insights.* Worked with product team, account management and customer support regarding new features and integrations as needed.* Troubleshot SME modules and work with software development team to recommend implementation process changes.* Security awareness training through Ninjio.

* Updated content and user data for Thinkific and Teachable client training programs, helping clients sign up and log in.* Converted data across sources into Excel files, keeping content organized at all times.* Coordinated and delivered weekly updates across all projects.* Handled client email tracking, replying to each in a timely manner.