Jacquie Rives Email & Phone Number

Griffin, Ga, Us

Westborough, Ma, Us

Westborough, Ma, Us

Griffin, Ga, Us

I led all Operations functions inclusive of staff supervision, workflow, quality control, customer service, strategy plans, budgets, escalations, project management, staff schedules, conflict resolution, professional development, team KPIs, and 1:1 meetings with 10 direct reports and leadership team. I have a proven record of improving efficiency, leading teams, and consistently delivering projects on time and within budget.I have a proven record of improving efficiency, leading teams, and consistently delivering projects on time and within budget. I build effective and collaborative working relationships with managers, engineers, facilities, and supply chain in order to provide seamless service for customers. Skilled in leveraging a competitive advantage with effective solutions, I am known to minimize risk and reduce operating costs.I clearly communicate expectations, requirements, and subject matter expertise on target industries, clients, and roles. I regularly conduct, review, and interpret psychometric assessments (MGTI, DiSC) and provide information to leaders on how to adequately interact with staff/clients during conflict management, negotiations, training, etc.My excellent verbal and written communication, senior-level presentation, and negotiation skills are based on the utilization of intensive data analysis to validate project plans, gain support, and overcome objections.My key achievements have included creating and implementing professional development programs for all staff, including executive leadership team, to provide new learning opportunities, promote corporate objectives, and provide training on policies and procedures. I spearhead the development, standardization, and implementation of programs, plans, policies, and procedures that promote a positive corporate culture, improve company morale, and drive employee retention.

Griffin, Ga, Us

I oversaw all aspects of projects varying in size and complexity throughout a formal project management process that included defining the concept and scope following a transition from the Sales Department to Operations. I identified objectives, created a strategy, assembled team members and resources, developed project plans, determined issues and risks, and assigned roles and responsibilities within the team. To ensure the success of each project, I actively monitored progress, quickly resolved issues and discrepancies, executed final delivery, and evaluated and reported the end results.My other responsibilities included maintaining vendor contracts, facilitating loyal customer relationships, and performing business process analyses.I was consistently recognized for excellence in job performance, leadership skills, process optimization, and successful project management, resulting in a promotion to Chief People Officer in Jan. 2019.

I spearheaded the administration of a business software conversion with oversight for project planning, team management, data security, and execution of all project-related tasks and initiatives. Liaising and collaborating with other departments, I ensured operational effectiveness and efficiency.During my time at Distribution Cooperative, Inc., I served as a member of the DCI leadership team, developed the departmental budget, managed IT department staff, and maintained various vendor relationships.

I built and sustained a successful and profitable photography business focused on catering to the wedding industry. My duties included managing all daily operations inclusive of scheduling, planning, marketing, advertising, accounting, reporting, budgeting, customer service, and P&L.As a photographer, I cultivated and maintained strong client relationships and generated leads through tireless prospecting, consistent follow up, networking, and customer referrals. I demonstrated expert-level knowledge of camera equipment, lighting, editing, and product offerings.Multiple artistic images were published by various professional blogs and media outlets throughout the U.S. I was selected by the Atlanta Braves baseball franchise to design imagery of their stadium’s VIP Box.

Irving, Texas, Us

In this role, I oversaw tools and technology implementations in support of New Product Introductions (NPI programs). I served as Subject Matter Expert and Six Sigma Green Belt on various iPi/NPI improvement projects to provide technical guidance for project teams and to collaborate with IT and NPI Excellence teams on the deployment of processes and tools. I also acted as Administrator for Electric Power Division SharePoint and other site collections by providing support, training, administration, and development of best practices.

Fort Lauderdale, Fl, Us

I managed projects varying in size and complexity through a formal project management process with responsibility for defining project concepts through requirements gathering, needs identification, business process/system analysis, and establishing goals, objectives, strategy, potential team, and/or resources. I worked diligently to develop project plans, identify issues/risks, and ensure accountability by identifying roles and delegating responsibilities of resources and team members.I successfully implemented project plans by establishing organization and communications, motivating team members, distributing resources, instituting information control systems, forecasting and monitoring progress, resolving issues and problems, closing projects, and reviewing/evaluating documented results of success.

In this position, I provided technical support to customers by troubleshooting and solving issues in regards to the function and usage of products. I developed a solid foundation of knowledge with internet clients, internet protocols, HTML web design, UNIX, and JavaScript. I demonstrated the ability to understand how complex websites are constructed and learn a proprietary server side scripting language. Utilizing excellent interpersonal and communication skills, I worked seamlessly with team members, management, and customers. I served as a vital part of the Remedy project management team as the Database Administrator and Developer.

Augusta, Georgia, Us

I supervised the daily operations of the client relations staff, training, and weekly Sales/Marketing meetings. I analyzed and optimized business processes to save the company time/money and reported findings to the Vice President of Finance for approval. As a result of new business processes that I implemented, I was awarded multiple incentive bonuses. I was also directly responsible for managing 3,000 A/R accounts and successfully reduced delinquent accounts by approximately 60%.

Arlington, Virginia, Us

I served as the NCOIC of laboratory operations and supervised and directed all laboratory testing in the clinic. I demonstrated skills in the performance of and consulting on laboratory testing using manual or automated techniques, confirming tests results, and developing data which was used by physicians in determining the presence and extent of disease. I successfully managed the Quality Assurance / Quality Control Program, maintaining all applicable JCAHO standards within the laboratory and maintaining a physically and environmentally safe work area.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science - Bs, Information Technology

Certificate, Health Science Laboratory Technician