Jacqui Moore Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

- Analytics Consulting- Data Visualization and Analytics Solutions including data engineering, dashboard development, et al- Best Practices, Technical Leadership, Centers of Enablement

Natick, Massachusetts, United States

Claremont, New Hampshire, United States

Greater Boston Area

In this position, I had the opportunity to create and foster an Analytics Community , and help build a data driven culture at EIS. I lead the Tableau CoE, provide primary Tableau Support, Tableau Site administration, and governance. I acted as a key change agent to make data ubiquitous, assisted business users with data and Tableau challenges, and helped create solutions. I organized and provided training, and stayed engaged in the Tableau community outside of EIS. I worked closely with Business Intelligence engineers to enhance internal data solutions.

Greater Boston Area

I led a team of remote and on-site operations, data, and reporting analysts and software developers. I produced reports using Tableau, gathered reporting and software requirements, and managed process re-engineering projects from conception to implementation. My team and I produced high quality technology, data, and process solutions to improve efficiency and/or customer experience, and reduce cost.

As an Analyst in Operations, I created reporting and data-driven workflow solutions using primarily Tableau. I also participated and drove major process re-engineering projects, and collaborated with developers to create automation and web-application solutions to improve efficiency and customer experience. As an integral member of the team, I helped create and drive strategy, and published some of the most used reports in the company.

Ipswich, Ma

As Publisher Content Management (PCM) Analyst I was responsible for measuring, monitoring, and analyzing PCM team’s performance in a fast paced, results-driven environment as it relates to turn times, data quality, processing budgets, success rates, and publisher satisfaction. I facilitate technical discussions with project management and technology teams regarding process improvements, software development, internal applications, etc. I participate in and lead requirements gathering working sessions, user interviews, and contextual inquiry to drive system, reporting, and tool enhancements to fully realize improved production, workflows, quality, and turn times. I am also responsible for driving feature enhancements to internal and external sites based on user experiences and analytics.

Ipswich, Ma

As eBook Production Coordinator, I coordinated the receipt, validation and production processes associated with loading eBooks for use on EBSCO Host. I administered publisher file submissions, including downloading and uploading for FTP deliveries, communicated issues related to quality of metadata or files. Additionally, I evaluated the quality of returned vendor data, developed queries and scripts to automate inventory, metadata quality evaluation, and file sorting processes.

Southeastern Ma

As Operations Manager, I managed scheduling for 40+ paint crews and subcontractors, maintaining a steady production flow, minimizing idle time while ensuring the best customer service. I created project plans and tracked progress of projects to ensure the schedule and budgets were adhered to. I managed customer relationships during the project, and performed customer service surveys at project completion. I created requirements and coordinated with developer on creation of a crew quality tracking database system and analyzed reports using quality data to improve crew performance and select the most suitable crew for each project.

Ashland, Ma

As a Scheduling Specialist, I assigned workloads to ensure capacity was utilized in the most efficient manner to meet priorities and service levels. I created reports and analysis to provide to management and for use in developing plans to optimize capacity and identify cross training needs. I maintained the production forecast and reported on forecasting accuracy.

Fall River, Ma

As an LSR-II, I trained new hire groups, performed quality control audits, provided coaching and development. I developed multimedia visual aids as training tools, and tracked and reported on new hire process and metrics. I also coordinated with management to ensure that employee cross-training was completed to meet changing company needs and maintained cross training matrices to help in level loading.

Fall River, Ma

As a LSR, I performed telephone customer service functions, serving as an intermediary between clients and customers to perform reverse logistics. I provided troubleshooting and customer education. In this role I consistently exceeded quality and quantity KPIs.

Dartmouth, Ma

As a member of the Visual Resource Library, I assisted faculty and students with discovering and acquiring research materials and images. I digitized content and digitally restored images, and cataloged content for database use. I performed quality audits and ensured that content was processed in a timely manner. I provided training and support for new team members, and composed the Step Action Process Guide for the digitization, restoration and cataloging of art and photographic images according to Fair Use and University standards.

Bachelor Of Science (B.S.), Operations Management, Human Resource Management, 3.65

Activities and Societies: Golden Key International Honour Society, Magna Cum Laude, UMass Dartmouth Student Senate, UMass Dartmouth.

Visual Design: Illustration