Jacqueline West Email & Phone Number

Kansas City, Mo, Us

Portland, Oregon Area

Portland, Oregon

Consult clients from initial briefing through delivery, ensuring projects are completed on time and within budget. Design and present digital marketing plans for clients, utilizing SEO/SEM best practices and identifying revenue opportunities. Lead development of media planning and schedule network opportunities with clients to increase objectives for growth, profitability, and market positioning. Maintain relationships with clients to drive cooperative efforts in campaign development and new business. Optimize campaign performance by analyzing reports and recommending changes to the client. Review progress using key industry metrics on bi-weekly basis.

Dallas/Fort Worth Area

Managed schedules and payroll for ten employees. Created promotional offers and advertising campaigns to generate revenue. Traveled across the U.S. and Canada to support clients at racing events. Utilized Microsoft Office and QuickBooks to track business expenses, invoicing, and credits. Networked with other businesses to create professional solutions. Performed root cause analysis to troubleshoot vehicle issues. Educated clients on product usage and maintenance. Acted as primary liaison between technical staff and end users for software integration. Created inventory management system to ensure all inventory was stocked and reordered. Provided data feedback using AIM Smarty Manager and RaceLogic software for clients. Pit crewed for clients at racing events.

Managed group of seventeen employees in the North Texas Market and applied effective allocation of resources for numerous tasks. Ensured integrity of deliverable work with respect to time, budget, scope, and risk. Coached, mentored, and motivated Account Representatives and delivered feedback on development opportunities. Listed job postings, reviewed resumes, and interviewed prospective employees. Processed all new hire paperwork and prepared equipment for new hires. Created daily, weekly, and annual reports on current and future clients, in addition to the CDM team. Promoted CDM products and established business with new clients. Utilized Salesforce to set up new accounts and manage existing accounts. Built Dealer Service Contracts to ensure proper contractual agreements. Nurtured relationships with existing and potential clients via regular phone and email correspondence.

Regional

Organized travel itinerary for myself and traveled to client locations. Resolved ongoing client issues related to feed, service, and website problems. Trained new hires on DigitalLot, CDM’s main software to document all vehicles and download photos. Trained new hires in CDM’s CRM software, Auto Office and trained new hires to log mileage for miles traveled during work with Runzheimer.

Fort Worth, Tx

Appraised vehicles and took digital photographs. Operated standard office equipment and ensured accurate input of data. Prepared and applied window stickers and buyer’s guides. Managed customer relationships. Educated and trained customer staff on CDM products and services. Promoted CDM products and services to increase revenue. Utilized productive thinking and self-discipline to maximize time efficiency to complete customer visits within schedule. Prepared and submitted Excel reports daily via email. Maintained customer’s property in a well-organized, professional manner. Observed the customer’s policies and procedures and resolved any issues. Reviewed and audited inventory on a weekly basis. Coached and mentored new hires on key company processes relating to DigitalLot, AutoOffice, and Runzheimer. Launched new accounts and trained employees on HomeNet, VinSolutions, AutoOffice, Reynolds and Reynolds, ADP, eCarList, and other CRM software. Daily interaction with new system conflicts and conflict resolution.

Bedford, Texas

Adjudicated automotive warranty claims daily. Negotiated price and labor times with clients to ensure cost effectiveness. Managed multi-lined phones and assisted parts department to order engines, transmissions, and other drive train parts. Created and delivered presentations of rules and procedures for new hire training. Managed office documentation and became proficient in Warrantech’s CRM proprietary software.

Lewisville, Texas

Diagnosed cause of malfunction and repair on client’s vehicles. Communicated with parts department to ensure correct parts are ordered. Examined client’s vehicle to determine if additional safety or service work is needed. Documented work performed on each vehicle on the repair order. Road-tested vehicles to check work performed. Obtained correct factory operation codes are inserted in story. Knowledgeable of Oasis, ADP, Reynolds and Reynolds. Knowledgeable of Mitchell, All Data, and factory labor times. Attended factory training classes and was a Ford Certified technician.

Bachelor Of Applied Arts And Sciences, Applied Technology And Performance Improvement

Associate In Applied Science, Automotive Technology

Mas, Project Management