Jennifer Cunningham Email & Phone Number

San Diego, CA

Identified system needs and working with business partners to ensure process efficiencies. The compliance department’s point of contact for researching and system enhancements to ensure regulatory requirements. Partnered with the product development department for testing of system enhancements to validate agency/investor requirements were being met..

Greater San Diego Area

Key leader in the implementation and training of operational policies and procedures to 12 branches and corporate employees of nationwide mortgage banking company. Managed the performance monitoring of operations functions and determining the root cause of quality issues, and to work with appropriate parties to take action. In addition, develop key reports.

Greater San Diego Area

Managed user acceptance testing for releases and new projects with the organization, as well as developing testing cases with users, product managers, and other teams.

San Diego, California

Support in the research, design, development, and administration of training curriculum for SNH Inc. and its 5 respective companies. Provided continuous improvement of learning opportunities for new and current employees.

Santa Ana, California

Managed an operations support department for a nationwide mortgage banking company. Ensured service level agreements with internal and external clients were met. Trained, coached and mentored team members. Developed and implemented process improvements for departments. Managed the daily functions of the support department.

San Diego, CA

Built from the ground floor and managed an operations support department for a start-up nationwide mortgage banking company reporting to the Director of Corporate Operations. Developed, publication and distributed the company policies and procedures. Conceptualized, developed and implemented process improvement initiatives. Managed the daily functions of.

Rancho Bernardo, CA

Managed Job Coaches that provided training and coaching to default lines of business.

Managed the publication, development and distribution of the company’s policies and procedures reporting to the Vice President, Head of Policies & Procedures. Conceptualized, developed and implemented just-in-time training programs and process improvement initiatives. Supervised the daily functions of the Corporate Operations department.

Managed the Funding Department work flow for team of 10 funding/closing professionals reporting to the Vice President of Home Equity Wholesale Funding.

Associate'S Degree, Business Administration And Management, General

Working toward obtaining my Associate's degree then Bachelor's.

Licensed Esthetician, Aesthetician/Esthetician And Skin Care Specialist, Passed

Professional who specializes in skin and skin care.