Jacynthe Clement Email & Phone Number

Ottawa, Ontario, Canada

Ontario, Canada

• Oversaw the ticketing system and promptly addressed user concerns.• Contacted suppliers to order essential IT equipment for the enterprise.• Created user accounts in Active Directory for new employees.• Updated antivirus agents on all endpoint computers.• Prepared new laptops by configuring BIOS, removing unnecessary apps, adjusting redirected folders, and setting up required user accounts.• Developed a self-guided tour for the factory viewing area using 5 Raspberry Pi-connected flat panels playing unique videos, managed by a server with cron jobs for individual playback control.• Designed and customized a secure implementation of a warehouse Raspberry Pi work terminal to allow easy employee access to the Solochain warehouse management system.• Configured and deployed multiple Raspberry Pi devices for production panels, enabling connections to a remote desktop server and specific web application access.• Monitored SonicWall Cloud Access Security and Office 365 email quarantine for threats to the enterprise and released legitimate emails incorrectly filtered as malicious.• Managed and authorized Windows updates for installation through a WSUS server.• Monitored the antivirus management center, to maintain cybersecurity and ensure up-to-date databases across all devices.• Troubleshot and resolved SMTP relay service disruptions occurring every 24 hours through log analysis and online research.• Diagnosed and remedied various computer hardware issues, including power supply failure, HDD failure, and faulty RAM modules.• Established a sound system with a mixer, speakers, and microphones for a factory Administrative Council meeting.

• Developed a label creation application by collaborating with the logistics department, designing a proper label, coding a web app using HTML, CSS, and JavaScript, and executing tests before deployment.• Configured, examined, and implemented Acronis Cyber Protect 15 on Windows Server 2022 for backing up essential systems such as factory computers.• Neatly rewired a server rack by tracing, labeling cables, installing another rack, patching, documenting, and transferring switches to the new setup.• Wired the conference table with an RJ45 connector at each seat to improve the connection for better meeting experiences for employees.• Configured and deployed Zebra TC77 phones for drivers utilizing MobiControl.• Participated in the deployment of MFA for VPN connections and Office 365, using CyberArk for authentication via a FIDO key, or SMS.

St-Albert, Ontario, Canada

Ottawa, Ontario, Canada

• Assisted clients on the phone using OMS to track and update online orders and verify billing information.• Addressed customer complaints using tact and problem-solving skills to resolve unexpected order and shipping concerns.• Wrote detailed notes using Oracle to ensure future employees clearly understand the situation and can proceed with confidence.

Advanced Diploma, Computer Engineering, 3.85

Bachelor'S Degree, Information Technology Networking

Activities and Societies: Volunteer Note-Taker for class BIT1400 (C programming)

High School Diploma, 9 To 12

Computer Programming, 3.9

2023 Fall - Dean's Honours List