Jared Davis Email & Phone Number

Boston, Massachusetts, Us

Serving as a Senior SRE for global financial and governmental organizations leading a group of SRE’s. • Engineered solutions for software and infrastructure needs using various tools with a focus on observability and visibility. • Managed multiple PAAS, SAAS, and IAAS providers including OKTA, VmWare, Nutanix, Solarwinds, Xmatters, GCP, and Elastic, using a SRE mentality and following the SRE maturity model.• Supported major transitions and deployments of Applications and Infrastructure across multiple cloud providers, including GCP and Azure, using a proactive approach to reliability and taking a holistic view of the system. • Utilized monitoring tools such as LogicMonitor, Splunk, and Dynatrace to ensure SLAs, SLOs, and ETC are met, with a focus on ensuring that items that didn't require interactions were resolved promptly.• Utilized tools such as Terraform and Ansible to manage large multi-national environment, with a focus on reducing costs and improving efficiency, including experience with Cloud infrastructure and platform services, such as virtual machines, storage, networking, and security. • Developed and implemented a disaster recovery plan for a multi-cloud environment. • Worked with application teams to improve the reliability of their applications.

Bangalore, Karnataka, In

Providing patch remediation support for Wal-Mart based at the ISD location.  Investigating non-compliant endpoints and determining the reason why they are non-compliant.  Creating solutions to apply to bring endpoints into compliance.  Benchmarking images for software and hardware performance.  Analyzing Security vulnerabilities. Azure Cloud and VMWare Migrations. Coordinated Patching of all servers for Online Shopping platform. Remediated non-compliant servers.  Coordinated site recovery after outages. Designed and implemented Dynatrace Dashboard to monitor key metrics.

Flower Mound, Tx, Us

Providing IT Support to end users at Wal-Mart Support Office. Onsite support for all aspects of the IT department at remote location Provided support to both windows and Mac users. Certified JAMF 200 System Administrator. Able to completely manage JAMF MDM Framework. Configured and deployed wireless printer upgrade.

Aberdeen, Gb

Coordinated OS migrations/executive support at major British Petroleum company’s Houston Headquarters. Configured Windows 10 devices. Performed user migrations from win 7 to win 10 Provided Executive post deployment support. Worked with multiple vendors to coordinate service. Coordinated RMA’s and stocking for multiple international locations. Worked with other clients to provide multiple aspects of IT support offshore.

Diamond Bar, California, Us

Provided tier 2/3 support to multiple locations in Texas and Mexico. Serviced, workstations, printer, servers and network equipment Provided offsite and onsite support at multiple plants. Worked with multiple vendors across various platforms to improve plant up times and performance. Spearheaded cost saving projects while increasing overall production. Coordinated all IT aspects of multiple plant projects as the IT Project Manager during the rollout Managed Enterprise Cisco network including deploying, troubleshooting, and improving.

Diamond Bar, California, Us

Provided end user and application support for 20+ locations nationwide as well as taking a team lead role in the day to day coordination of the Corporate IT Support Team. Serviced, workstations, printer, servers and network equipment. Coordinated hiring and training of Support Analyst. Provided coaching to add in service improvements. Provided offsite support at multiple plants for multiple projects. Implemented ITIL Methodologies to improve Service design for IT Support team. Spearheaded several internal projects to increase compliance with IT policy and create greater efficiency of day to day tasks done by the IT support team Coordinated multiple projects with various teams within the company outside of the IT Department

Rogers, Ar, Us

Provided onsite support and deployment of all end-user equipment in county courthouses throughout the state.  Serviced, workstations, printer, servers and network equipment Worked with Windows XP/7/8, Windows Server 2003/2008/2012, Citrix Web Plug in/ Receiver Enterprise/ Office 2007/2010/2013 Assisted with off-site data back-up to remote and secure data center. Worked primarily without supervision.

Atlanta, Georgia, Us

Worked with stores around the world to trouble-shoot and resolve POS issues over the phone Worked extensively with Citrix networks and remote desktops Assisted with recall of defective receipt printers for all Sam’s Club locations in the United States Assisted with POS memory and hardware upgrade at 4,000+ locations