Patrick Brown Email & Phone Number

Cary, NC, US

Raleigh, North Carolina, United States

• Responsible for the sale of multiple products including a web and mobile electronic signature service and a secure file-sharing software - Conducted on the spot demos - Managed sales cycle from prospecting through to.
• Acquired new customers through prospecting and ownership of a sales pipeline
• Catered my sales solutions based on in-depth, proactive analysis of my client’s organizational needs

Morrisville, North Carolina

• Responsible for the client satisfaction and support of a nearly 3-million-dollar book of business.
• Working with leadership to cater products to meet client needs, especially during COVID-19 crisis
• Proactive follow-up to continue relationship building and revenue increase
• Built knowledge and skill in the field by actively participating in education opportunities through the Relias platform
• Created and presented a strategic territory plan
• Consistently exceeded expected renewal rates (by 13% as of May 2021)

Raleigh-Durham, North Carolina Area

• Responsible for the management of a 125 room hotel.
• Manage 25 employees spread across four different departments within the hotel.
• Responsible for hiring of all new employees for the property.
• Maintain 100% compliance with Marriott’s brand standards to ensure that all guests have a memorable experience while staying at the property.
• Oversee the property’s Accounts Receivable to ensure all billing is sent promptly and payment is received in a timely manner from our clients.
• Ensure all Accounts Payable are coded effectively and sent on time for processing.

Raleigh-Durham, North Carolina Area

• Overlook the financial operations of six properties within the company’s portfolio.
• Review and approve all invoices that need to be processed for payment for each property.
• Ensure all vendors are paid within their payment terms by cutting checks for processed invoices.
• Organize, review and verify all financial activity from each property throughout the month to ensure data accuracy. - Use this data to develop and distribute the financial statements for each property.

Raleigh-Durham, North Carolina Area

• Oversee and manage the guest satisfaction of a 150 room hotel.
• Ensure guest satisfaction by supporting various departments - Front Desk, Food & Beverage, Housekeeping, and Maintenance - through routine communication
• Hire and train all front desk team members with a primary focus of building a strong and dependable unit
• Responsible for the property’s daily Accounts Receivable
• Produce and submit all HR documentation to Summit Hospitality Corporate Office

Raleigh-Durham, North Carolina Area

• Implemented incentive ideas for the hotel’s guests that resulted in a boost of dinner revenues by 20-25% from month to month when compared to the previous year’s numbers.
• Supervise all food & beverage outlets, including: pantry, restaurant, room service, bar, corporate meetings within our meeting spaces, and all catered events.
• Continuously work with team to maintain excellent sanitation, QA, and SALT scores while also increasing departmental revenues.
• Effectively learned and utilized Hotel SalesPro in order to create BEO’s for various corporate and leisure events.
• Responsible for interviewing and hiring of food & beverage personnel.

• Administer services and confirm optimal levels of customer service and satisfaction.
• Greet all customers in a professional and courteous manner.
• Administer check-in process for guests.
• Monitor and manage hotel room inventory on daily basis.
• Maintain knowledge on various Hilton promotions and promoted the information to all clients.
• Monitor guest complaints, investigate issues, and implement training programs to ensure these complaints are handled more effectively in the future.