Patrick Brown Email & Phone Number

Cary, Nc, Us

Raleigh, North Carolina, United States

• Responsible for the sale of multiple products including a web and mobile electronic signature service and a secure file-sharing software - Conducted on the spot demos - Managed sales cycle from prospecting through to close• Acquired new customers through prospecting and ownership of a sales pipeline• Catered my sales solutions based on in-depth, proactive analysis of my client’s organizational needs

Morrisville, North Carolina

• Responsible for the client satisfaction and support of a nearly 3-million-dollar book of business. • Working with leadership to cater products to meet client needs, especially during COVID-19 crisis • Proactive follow-up to continue relationship building and revenue increase• Built knowledge and skill in the field by actively participating in education opportunities through the Relias platform• Created and presented a strategic territory plan• Consistently exceeded expected renewal rates (by 13% as of May 2021)

Raleigh-Durham, North Carolina Area

• Responsible for the management of a 125 room hotel.• Manage 25 employees spread across four different departments within the hotel.• Responsible for hiring of all new employees for the property.• Maintain 100% compliance with Marriott’s brand standards to ensure that all guests have a memorable experience while staying at the property.• Oversee the property’s Accounts Receivable to ensure all billing is sent promptly and payment is received in a timely manner from our clients.• Ensure all Accounts Payable are coded effectively and sent on time for processing. • Responsible for forecasting expected business based on market history and expected pick up from clientele through contracted corporate groups.• Help develop and submit the annual budget with the Property Accounting Manager and Company Controller.• Manage HR conflicts and issues on property. • Facilitated the implementation of a consolidated hotel software system.

Raleigh-Durham, North Carolina Area

• Overlook the financial operations of six properties within the company’s portfolio.• Review and approve all invoices that need to be processed for payment for each property.• Ensure all vendors are paid within their payment terms by cutting checks for processed invoices.• Organize, review and verify all financial activity from each property throughout the month to ensure data accuracy. - Use this data to develop and distribute the financial statements for each property.

Raleigh-Durham, North Carolina Area

• Oversee and manage the guest satisfaction of a 150 room hotel.• Ensure guest satisfaction by supporting various departments - Front Desk, Food & Beverage, Housekeeping, and Maintenance - through routine communication• Hire and train all front desk team members with a primary focus of building a strong and dependable unit• Responsible for the property’s daily Accounts Receivable• Produce and submit all HR documentation to Summit Hospitality Corporate Office

Raleigh-Durham, North Carolina Area

• Implemented incentive ideas for the hotel’s guests that resulted in a boost of dinner revenues by 20-25% from month to month when compared to the previous year’s numbers.• Supervise all food & beverage outlets, including: pantry, restaurant, room service, bar, corporate meetings within our meeting spaces, and all catered events.• Continuously work with team to maintain excellent sanitation, QA, and SALT scores while also increasing departmental revenues.• Effectively learned and utilized Hotel SalesPro in order to create BEO’s for various corporate and leisure events.• Responsible for interviewing and hiring of food & beverage personnel.

• Administer services and confirm optimal levels of customer service and satisfaction.• Greet all customers in a professional and courteous manner.• Administer check-in process for guests.• Monitor and manage hotel room inventory on daily basis.• Maintain knowledge on various Hilton promotions and promoted the information to all clients.• Monitor guest complaints, investigate issues, and implement training programs to ensure these complaints are handled more effectively in the future.