With over 11 years of work experience in hospitality, customer service, accounting and marketing, I have a desire to assist customers to give them top a tier experience. I'm a fearless and empowering leader who is also a quick learner with excellent oral and communication skills. I've developed a strategy to identify high risk instances and mastered how to deliver exceptional results while protecting business values. I am hospitable and possess a positive attitude with a desire to work with all walks of life. I love helping others and work extremely well under stressful conditions. I am knowledgeable in the hospitality industry. Serving guests is paramount. I listen to the desires of the guests and serve them with the right experiences making them feel seen and loved. It’s an art, that comes natural.I thrive on either side of the spectrum but pair them well together to create a clear vision and a winning combination to benefit both the business and the customer. It’s about creating the best service and making customers feel seen and loved.I can understand what customers need, align them to business needs and lead a team to develop the right strategies for growth. I also specialize in explaining the details of customer service that benefit our guests during their stay with us. Currently, I am responsible for handling our night auditors, creating and managing employee schedules, managing reservations, managing overnight housekeeping and maintence crews, reconciling guest accounts and daily audits. I have excellent time management and organizational skills by using systems such as Lightspeed & Opera to stay up to date on daily tasks & reservations.