Mentor prospective Aetna Medicare members through the complexities of Medicare Advantage options to assist in health plan selectionsFacilitate comprehensive conversations to collect demographics and assess prospect eligibility, needs, and plan preferences.Leverage a deep understanding of Aetna MA plans to recommend optimal solutions, often leading to beneficiary enrollments.Maintain quality assurance rating of 95%+

Engaged with 40+ current and potential business partners daily to address their needs regarding new services, service transfers, and additional benefitsCollaborated with market entities including ERCOT, TDSPs, and other REPs to fully analyze, confirm and resolve account discrepanciesCoordinated internally with operations and logistics to remain acclimated with company advancementsDiffused highly complex issues concerning residential business accounts, achieving a 95% resolution rate

Resourced qualified personnel to provide customer service representatives to client baseServed as a liaison for branch management to facilitate the exchange of information concerning protocols, best practices, and client expectationsFrequented clientele bases to conduct officer inspectionsPrioritized the needs of the client to sustain company contracts