Managed client accounts for a diverse portfolio, including high-profile clients such as Illinois State Police, Planned Parenthood, Hulu, Disney Plus, Illinois Department of Public Health, and even some smaller scale clients like a local pizza restaurant, the University's swim team, and a few local nonprofits.• Developed and executed comprehensive marketing and advertising strategies tailored to each client's needs, encompassing social media management, content creation, and campaign planning.• Conducted market research and data analysis to inform strategic decisions and optimize campaign performance.• Coordinated with creative teams to produce high-quality deliverables, ensuring brand consistency and alignment with client objectives.• Achieved measurable results, including increased social media followers, higher engagement rates, and improved client satisfaction.• Proficient in Adobe Creative Suite (Illustrator, Photoshop, InDesign) for designing and producing marketing materials such as brochures, banners, and social media graphics, enhancing brand visibility and engagement.

FOH Manager• Increased customer satisfaction and operational efficiency by optimizing front-of-house staffing• Analyzed customer feedback and operational data to identify areas for improvement and implement effective solutions.• Resolved conflicts with professionalism and tact, resulting in a decrease in customer complaints and an improved dining experience for guests.Waitress• Enhanced customer satisfaction by delivering exceptional service to an average of 350 guests per shift, resulting in positive online reviews and repeat business.• Mentored new hires, resulting in improved teamwork and reduction in policy violations, boosting overall restaurant efficiency.• Addressed customer inquiries and complaints, providing effective resolutions to ensure customer satisfaction.Bartender• Streamlined bar inventory management, leading to a decrease in stock shortages and improved customer satisfaction. • Balanced cash registers and managed daily financial transactions with precision.• Created a welcoming and engaging atmosphere, creating repeat business and building customer loyalty.