• Used troubleshooting techniques, multimeter, soldering, and part replacements to repair defective hospital equipment, improving the efficiency at the National Hospital of Mazatenango • Designed and constructed a variable power supply, extension cords and flashlights to assist in troubleshooting • Collaborated with hospital staff to develop reports addressing additional areas of improvement in the hospital

• Performed data analytics on Problem Management Reports and provided recommendations to resolve the backlog • Tested the “Bluemix” Micro-Service Application, identified defects and provided enhancement recommendations • Developed an informative employee certification home page to improve the efficiency of the Storage Badging Initiative

• Conducted interviews and collaborated with clinical leaders to acquire Key Performance Indicators for the successful implementation of the hospital’s new health record system called Epic • Utilized data sorting/analysis functions in excel to assist business analysts in staff scheduling and data analytics