Jada S. Email & Phone Number

Dedham, Ma, Us

Sudbury, Massachusetts, United States

• Drove continuous enhancements for the virtual dispensary program, increasing engagement by 25% and expanding the customer base by 5-7% year over year.• Optimized workflows in Salesforce Service & Sales Cloud, boosting efficiency by 20% and reducing issue resolution time by 25% for a 30+ member team.• Led the implementation of a Salesforce ticketing system, improving issue resolution by 30% with enhanced data tracking and custom dashboards.• Collaborated with IT and 4+ stakeholders as the main project liaison, reducing delays by 25% through clear requirements and effective communication.• Created 15+ SOPs and a centralized knowledge base, raising productivity by 20% and supporting seamless integration for 5 new systems.• Developed and validated 15+ Jira user stories, cutting post-deployment issues by 30% and enhancing project quality.

• Launched a virtual dispensary program, boosting practitioner engagement by 25% and increasing sales by 15%.• Led end-to-end project management for the private label business for pharmacies and healthcare practitioners, coordinating label ordering, collaborating with the graphic design team for custom label creation, overseeing order fulfillment across warehouses, and managing label inventory to ensure timely delivery.• Oversaw key account relationships and managed 15 distributor partnerships, ensuring smooth operations and client satisfaction.• Led process improvement initiatives with the sales team, raising customer satisfaction and engagement by 20%.• Conducted market research to identify 5+ growth opportunities, contributing to a 10% revenue increase.• Managed inventory and system integration testing, enhancing operational efficiency by 15% and reducing errors by 20%.

• Handled high volumes of incoming calls and emails, contributing to a 90% service level and improving customer service efficiency by 10% through proactive feedback analysis. • Handled escalated customer cases and identified trends through data analysis, enhancing customer resolution processes and improving satisfaction rates by 10%.• Developed and conducted training sessions on customer service best practices, leading to a 10% improvement in performance through regular call audits and operational insights.

Chestnut Hill, Massachusetts, United States

• Coordinated and scheduled 5+ daily surgeries, ensuring 100% compliance with HIPAA standards and streamlining the insurance verification process for 20+ patients daily.• Managed patient communications and collaborated with hospital teams to ensure OR readiness and procedural accuracy, maintaining high-quality service.

Chestnut Hill, Massachusetts, United States

• Scheduled appointments and organized follow-up care for 40+ patients daily, enhancing patient care continuity and optimizing scheduling workflows.• Coordinated patient care services with medical teams, ensuring accurate and timely delivery of care and resources.

Bachelor Of Science - Bs, Business Administration, It Management

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication

Associate'S Degree, Communication And Media Studies

High School Diploma

Bachelor Of Arts - Ba, Business/Corporate Communications

Relevant coursework in communication strategies, public relations, and business operations, focusing on analytical thinking.