Jada Simon Email and Phone Number

-Coordinate with diverse cross functional teams (regional leadership, merchants, vendors, internal and external teams, regional account managers) to provide strategic sales assistance to obtain and close multiple commercial/PRO jobs-Inside sales representative for Midwest, Northeast, MidAtlantic, Atlantic Costal, and West Coast-Manage large national accounts Boot Barn, Cumberland Farms, Salon Lofts, Chilis, Hammerhead (Sales totaling over $2M for the year – Largest single job $300,000)-Regional account managers yearly sales totaling over $2M-The front face of a project life cycle from start to finish and follow uponce the sale closes (anywhere from small PRO jobs to large commercialjob)-Maintain all communication to stores, sales managers, clients, andsupport teams through multiple streams including outbound/inboundcalls, emails, and Salesforce-Prioritize projects and task through Salesforce and Excel to ensuredeliverables, goals, and deadlines are met (working closely with client's/company's vendor schedule)-Work thoroughly in Salesforce to analyze data and create reports/dashboards to measure business volume, success, and productivity-Serve as a product/project expert by analyzing the overall project toprospect material, compare to industry, make recommendations, and offer commercial experience to clients to bring incremental sales and elevate the brand through long term relationships-Analyze sales gross margin to determine if there is potential for better pricing while ensuring we are profitable and protecting the company-Train (in person and virtually) new/old stores sales managers, and new employees on products, processes, and company standards through a training presentation specific to each role-Use of excel sheet to review overall gross margin and see how the sale will profit our business

-Provide order processing, quote entry and account leadership to several major PRO online accounts, with direct ownership to two major Pro accounts (US Steels and Terminix)-Utilizing analytical, problem resolution and account management skills to facilitate the retention of accounts-Process quotes, while meeting a weekly goal of 10 entries; to ensure a positive online customer experience-All entrie processed through the Quote Center portal-Answering inbound calls for customers regarding quotes,order issues, and payment-Collaborate with the vendors, HD.com, transportation companies, andthe PRO customers to ensure complete customer satisfaction; with customer follow-ups, locating and offering alternate models (SKUS) on discontinued items-Improving workflow by evaluating internal standard operating procedures and offering solutions to leadership-Consistently maintain monthly sales average $85,000.00-Manage a revenue goal of $325,000 on multiple PRO accounts

-Handled Chat/Phone customers by administering inbound/outbound calls, and email communication with customers to ensure clarity with product availability, pricing, lead-time and product knowledge-Assisted customers/walked them through the process to place orders and to check order status-Displayed and communicated product knowledge to ensure a positive customer experience-Direct communication with Home Depot stores, delivery companies, and vendors to ensure delivery and customer satisfaction-Displayed and valued The Home Depot's core values to internal and external customers.

-Greet customers as they arrive in the store, provide them with information regarding products and/or services and assist with completing purchases-Maintain knowledge of store inventory and sales activities-Maintain and a tidy and clean work station-Locate items for customers and answer key questions to close theirpurchase-Balance and maintain cash and credit payments received